Newby Jamya

Built rapport with 20+ customers daily, managing objections and resolving service issues through effective communication in a goal-driven environment. Collaborated cross-functionally with leadership and peers to advance store-wide performance goals, service standards, and customer satisfaction across 20–40 customer interactions per day. Maintained strict confidentiality while managing personal, financial, and account information for a high-volume customer base, ensuring 100% adherence to company privacy and security standards.

Sales Consultant at Cellular Sales, Verizon (2022-03 – Present)

• Built rapport with 20+ customers daily, managing objections and resolving service issues through effective communication in a goal-driven environment.
• Collaborated cross-functionally with leadership and peers to advance store-wide performance goals, service standards, and customer satisfaction across 20–40 customer interactions per day.
• Maintained strict confidentiality while managing personal, financial, and account information for a high-volume customer base, ensuring 100% adherence to company privacy and security standards.
• Delivered high-quality customer- and employee-facing support by conducting needs assessments, with 7-day follow-ups to preserve customer loyalty and satisfaction.
• Partnered with two small business owners to provide reliable phone service and technology solutions, increasing B2B sales in 2025.

Cashier Lead at Dick's Sporting Goods (2021-01 – 2022-02)

• Led onboarding for store leadership, training 5–7 cashiers per shift and reinforcing workplace standards, policy adherence, and service expectations.
• Monitored staffing levels, coordinated break coverage, and facilitated daily opening and closing procedures.
• Sustained customer-ready checkout areas across multiple registers per shift, supporting safety compliance, operational efficiency, and consistent service standards, meeting 100% of expectations.
• Verified register accuracy during opening and closing procedures, reconciling cash drawers and resolving discrepancies with management and loss prevention daily.

Fitting Room Lead at Old Navy (2019-08 – 2020-03)

• Oversaw daily fitting room operations, ensuring a clean and organized customer-ready environment.
• Monitored fitting room traffic and merchandise counts, followed loss prevention guidelines, and reported suspicious activity to leadership to minimize shrink.
• Served as the primary customer resource in the fitting room, advising on fit and style and coordinating item retrieval with the sales floor team.
• Sustained accurate merchandise flow by organizing go-backs every half hour and recovering sales floor items.

Bachelor of Science in Business Administration – UNC Greensboro, Bryan School of Business & Economics (2026-05)