Neyaz Ahamad

Dedicated Samsung Service Engineer with over 10 years of experience diagnosing and resolving complex technical issues across Samsung HHP products, including Fold and Flip screen repairs using C20 bonding machine. Comprehensive end-to-end knowledge of Samsung aftersales processes, including spare-part ordering, audits, defective returns, DAP claims, and improving customer satisfaction through proven methods. Expertise in cross-functional collaboration with R&D teams and delivering in-depth training to junior technicians, ensuring high-quality service delivery and compliance with manufacturer standards.

Senior Engineer at Belltel LLC (2017-01 – Present)

• Daily TAT tracking and follow-up with principals for solutions.
• Creating OFS orders based on historical consumption trends.
• Creating MRC return shipments in GSPN.
• Managing customer escalations and offer solutions.
• Conducting physical stock audits and reconciling with system stocks.
• Performing day-to-day repairs including Fold and Flip screen repairs with C20 bonding machine.

Team Leader at Reliance JIO (2015-11 – 2016-12)

• Managing day-to-day customer escalations.
• Conducting QC checks to verify the repair quality of the products.
• Tracking individual productivity of technicians and improve the same.
• Make senior management escalations for unsolved problems.

Senior Engineer at HCL (2014-10 – 2015-08)

• Managing customer and identify the defects of their products.
• Conducting Samsung repair including software, part replacements and IMEI writing.
• Track daily pending repairs and provide solutions to technicians for closing the same.

Team Leader at Lawa Service Centre (2014-07 – 2014-10)

Service Engineer at Samsung India Electronic Pvt. Ltd. (2008-08 – 2014-03)

Service Engineer at Pacetel Communications Pvt. Ltd (2007-05 – 2008-07)

Diploma in Electronics – UMA Electronics Institute Technology