Ngozi Opara

I’m an operations leader with 10+ years of experience managing high-touch, fast-paced healthcare environments with a strong specialty focus in aesthetics, cosmetic surgery, and specialty clinics. I lead with structure, hospitality, and accountability—building teams that deliver an elevated patient/client experience while hitting operational goals in scheduling, capacity, throughput, and performance metrics.

My strength is turning complexity into clean execution: standardizing SOPs, aligning front office and clinical workflows, improving service recovery, and implementing KPI-driven operating rhythms that improve results without sacrificing quality. I’m known for building consistent, brand-aligned patient journeys from first contact to consult to procedure and follow-up—while strengthening staffing models, training, and performance management.

I’m currently pursuing my MBA at Rice University (Jones Graduate School of Business) with a concentration in Healthcare Management & Operations. I’m actively exploring Medical Spa Manager and Center Manager opportunities with aesthetic and cosmetic brands focused on premium service, growth, and exceptional outcomes.

Senior Manager, Multi-Location Operations — United Vein & Vascular Centers Aug 2022–Present | Houston, TX

• Lead multi-site clinic operations with a focus on cosmetic vein services and specialty practice performance.
• Drive patient experience, scheduling optimization, staffing models, and clinic flow to improve visit readiness and throughput.
• Implement service standards and escalation/service recovery processes to protect brand reputation and patient trust.
• Manage KPI performance (patient experience, efficiency, productivity) through structured cadence and accountability.
• Oversee compliance, risk management, safety protocols, and quality participation (QAPI) to maintain readiness.
• Lead hiring, onboarding, training, coaching, and performance management across cross-functional teams.
• Support budget, labor productivity, and inventory/supply coordination to balance cost discipline with quality.

Senior Center Manager — Mia Aesthetics Plastic Surgery | Jul 2019–Jul 2022 | Houston, TX

• Led operations across three outpatient cosmetic surgery centers supporting 200+ elective procedures monthly.
• Optimized consult-to-procedure pipeline: scheduling templates, pre-op readiness workflows, and post-op coordination.
• Standardized SOPs and daily execution workflows to improve throughput, turnover efficiency, and service consistency.
• Managed multidisciplinary teams with a strong focus on performance coaching, accountability, and patient experience.
• Maintained compliance, safety standards, and readiness practices in high-volume elective procedure environments.
• Oversaw budgets, labor productivity, vendor coordination, and supply chain needs to strengthen performance.

Operations Director – GI Surgical — UT MD Anderson Cancer Center | 2015–2018 | Houston, TX

Administrative Manager | 2014–2015

Administrative Assistant | 2010–2014

• Led operations in a high-volume academic medical setting across inpatient, outpatient, and procedural coordination.
• Improved patient flow and operational execution through capacity planning, scheduling optimization, and workflow redesign.
• Managed budgets, resources, compliance expectations, and cross-functional coordination to support service line goals.
• Strengthened team performance through leader accountability, standard work, and performance tracking.

• MBA Candidate — Rice University, Jones Graduate School of Business (Jun 2025)
• Bachelor of Science — College of Healthcare Professionals (May 2022) | Magna Cum Laude