Nichol Nunez

Results-driven bilingual healthcare administration graduate with hands-on experience in health services, academic leadership, patient communication, and administrative operations. Seeking an opportunity within a healthcare organization where I can apply my knowledge of healthcare systems, patient-centered service, policy compliance, and organizational support while continuing to grow professionally. Passionate about improving healthcare access, supporting diverse populations, and contributing to an organization.

Patient Accounts Representative – Medical Billing at St. Joseph’s Medical Center (2026-07 – 2026-10)

• Processed and adjusted patient payments and reviewed patient account balances for accuracy.
• Worked insurance claims, denials, rejections, and billing-related issues.
• Reviewed and corrected billing codes and account information to support accurate claim processing.
• Contacted insurance companies about claims, eligibility, account issues, and payment status.
• Reviewed and worked credit balances and insurance aging accounts.
• Researched and addressed SSI errors and claim rejections to help resolve outstanding account issues.
• Assisted with patient registration, insurance information, and authorization-related processes.
• Prepared and processed faxes, scanned documents, and maintained electronic patient records.
• Retrieved and reviewed medical records and supporting documentation for billing and account-related needs.
• Maintained confidentiality of patient information and followed healthcare and departmental procedures.
• Collaborated with coworkers and other departments to resolve patient account and insurance issues.

Graduate Assistant at Monroe University Honors Program (2024-09 – 2026-04)

• Conducted research under the supervision of professors or helping with faculty-led projects
• Managed communications such as phone system, emails, newsletters, or social media
• Coordinated events including seminars, workshops, community service, and cultural initiatives
• Monitored over 300 students' degree evaluations
• Advised over 150 undergraduate honors students
• Facilitated over 15 classes either as the instructor or the teaching assistant

Health Services Administration Intern at Montefiore Family Health Center (2024-01 – 2024-03)

• Provided English to Spanish, and Spanish to English translation for patients and management
• Assisted management with office administrative duties including filing and document organization
• Managed a multi-line phone system for doctors and staff

Teacher Assistant at Link by Link Children, Inc. (2018-01 – 2023-12)

• Supported the development of writing and reading skills in children.
• Prepared and give out meals and snacks daily, ensuring a safe and nurturing environment.
• Facilitated educational and play activities including arts and crafts to promote developmental growth

Volunteer at God’s Love We Deliver (2025-06 – 2026-04)

• Assisted in preparing and serving food for at-need populations

Volunteer at Wartburg Adult Daycare Center (2025-10 – 2026-04)

• Assisted elderly clients with stimulating activities to promote cognitive engagement

Volunteer at Westchester Parks Foundation (2022 – 2026-04)

• Assisted in maintenance and clearing parks and public places (i.e. planting, invasive plant removal)

CNA Clinical at Sunrise Assist Living (2021-05 – 2021-06)

• Aided seniors with completing daily task such as bathing, getting out of bed, preparing meal
• Maintained a clean work environment

Master of Science in Healthcare Administration – Monroe University (2026-04)

Bachelor of Business Administration in Health Services Administration – Monroe University (2024-04)

Associate of Allied Health Professions in Medical Assisting – Monroe University (2023-12)