Nick Sponsel

Assistant General Manager with 8+ years of multi-unit retail and operations leadership, driving shift consistency, inventory control, and cash accuracy. Cuts labor conflicts and shortages through POS-informed scheduling and process checklists while improving service and training standards. Aims to scale operational reliability and mentor teams for steady store growth.

Assistant General Manager - Rise ST Cloud - St Cloud, MN

(2025-09)

• Managed daily store operations across front-of-house and back-of-house teams, improving shift consistency and task completion.
• Scheduled and balanced staff shifts using POS data, reducing overtime conflicts and coverage gaps.
• Conducted cash audits at shift close with POS reconciliation, eliminating till discrepancies and shortfalls.
• Trained new hires on customer service standards and point-of-sale procedures, raising service consistency.
• Handled customer complaints and issued refunds or replacements to recover relationships and preserve local reputation.
• Directed opening procedures and delegated prep tasks to shorten queues and ensure readiness.
• Reconciled daily cash deposits with bank slips and POS reports to eliminate variance.
• Implemented shift checklists for closing staff to reduce end-of-day task omissions.

Sr Mobile Expert Team Lead / Restoration Manager - T-Mobile - Waite Park, Minnesota

(2023-08 - 2025-09)

• Prepared incident reports for corporate risk team documenting damage patterns and recommended repair protocols.
• Assigned repair priorities via ticketing system and escalated critical faults to engineering for root-cause analysis.
• Audited incoming returned devices using diagnostics software, identifying hardware faults and logging repair actions.
• Mentored technicians on handset teardown procedures and safety checks, improving workshop quality control.
• Compiled daily restoration metrics and failure trends for district managers to guide resource deployment decisions.
• Created shift handoff reports that captured open issues and asset status for seamless next-shift continuity.
• Trained new restoration hires on safety checks and teardown techniques to improve workshop compliance.
• Compiled daily failure trend logs for district leadership to inform parts allocation and staffing decisions.

Team Member, Shift Lead, Assistant Manager, District Manager, IT System Coordinator - Pizza Hut - Minnesota

(2018-07 - 2023-08)

• Reduced customer wait times by reorganizing kitchen prep stations and reallocating staff during peak hours.
• Trained new hires on food-safety SOPs and cash procedures, passing health audits with no violations.
• Managed shift schedules and processed payroll adjustments for hourly staff using ADP timecards.
• Resolved customer complaints at point of sale, issuing refunds or replacements to retain repeat business.
• Monitored inventory levels daily and placed vendor orders to prevent product stockouts before weekend peaks.
• Implemented a checklist for end-of-day closing tasks that reduced overnight prep errors and waste.
• Coached crew on upselling techniques and POS shortcuts, increasing average ticket value during shifts.
• Completed franchise-required sanitation logs daily and corrected violations ahead of scheduled inspections.
• Processed online and phone orders efficiently using POS system to maintain accurate ticket flow.
• Handled drive-thru and counter rushes by prioritizing orders and reducing customer wait perception.
• Counted and rotated perishable inventory each morning to minimize spoilage before delivery peak.
• Trained colleagues on oven scheduling and dough handling to maintain consistent cook quality.
• Prepared high-volume pizza orders using POS modifiers to meet special requests without errors.
• Led closing shift that reconciled cash drawer and balanced nightly sales reports accurately.
• Prepared large catering orders to customer specifications, reducing errors and improving on-time deliveries.
• Conducted daily temperature logs for refrigeration and ovens, correcting deviations to maintain food safety.
• Sorted and rotated perishable inventory each morning to minimize spoilage and maintain stock accuracy.
• Coordinated with delivery drivers to prioritize routes and shorten average delivery windows for customers.
• Built a short prep checklist for peak shifts that cut ticket-to-plate time during rushes.
• Trained new crew on oven timing and dough handling through hands-on sessions to raise cook consistency.
• Managed cash drawer reconciliations each shift using POS reports, resolving discrepancies before closing.

High School Diploma - Hutchinson High School (2016-09 - 2021-07) Hutchinson, Minnesota