Trevor Marks

Executive leader in retail operations, results-oriented marketing, sales, and operations management professional. Bringing more than 20 years of wide-ranging retail experience, inspiring others to succeed and drive bottom line results for a high-profile company. Accomplished leader, capable of building motivated and productive teams with an expertise in managing store operations, not limited to receiving, HazMat compliance, merchandising, inventory shrinkage, budgets and quality control on a daily flow of merchandise of $10M-$13M producing over $200M annual sales; proficient in the use of Microsoft Office Suite, Google Suite, Kronos Workforce Central, Kronos Timekeeping, BI Reporting and Computer-Aided Design (CAD).

Assistant General Manager - Costco Wholesale - Maryland

(2020-10 - 2024-10)

Accountable for all business activities, support staff development, enhance efficiency, drive sales and improve revenue. Maintain relationships with vendors to enhance the organization's image, and meet overall growth objectives. Addresses personnel issues and oversee tasks performed by all employees. Responsible for teaching and maintaining company culture, core values and ethics. Builds relationships that inspire and motivate others.

• Developed and directed annual budget activities for the warehouse. Increased efficiencies, productivity and sales 17%, while maintaining a high level of member satisfaction.
• Write a weekly, period, quarterly and annual budget for multi-channel business sales, expenses and payroll.
• Facilitate and lead group meetings or presentations, such as staff meetings, safety presentations and HazMat training and compliance. Coached and mentored employees to provide support, guidance and develop future leaders.
• Keep up-to-date on industry technology and knowledge related to the job in order to broaden skillset.
• Identify and pursue business opportunities to improve warehouse operation and overall performance.
• Implement and oversee multiple departments operations and overall warehouse safety and security programs.
• Conduct and direct investigations to resolve concerns, complaints, grievances and potential violations of company policy

Senior Manager, Merchandising, Receiving and Ops - Costco Wholesale - Multiple Locations in Maryland

(2014-06 - 2026-01)

Responsible for directing and coordinating strategic marketing, merchandising and operational activities of a $200M annual sales warehouse. Including verification of incoming and outgoing shipments, handling and disposition of materials (including HazMat) while keeping warehouse inventory current.

• Conduct in-depth sales trend analysis to develop sales and merchandising plans for the warehouse.
• Evaluate employee performance on a monthly basis and coach and train increasing quality of work and employee motivation.
• Manage all aspects of department sales, schedules and productivity figures using sound business acumen.
• Ensure inventory control needs were consistently met by communicating with buyers or vendors, warehouse management team, and inventory auditors regarding quantity, status, price, delivery and promotion of merchandise.

Junior Manager, Merchandising Channel, Front End, Marketing - Costco Wholesale

(2010-08 - 2014-06)

Managed sales channels and merchandising of softlines, hardlines and seasonal departments with a revolving inventory valued at over $13M. Managed the customer experience from a merchandising perspective by translating corporate directives, business plans, and strategies into a sales driving environment. Regularly achieving double digit YOY sales increases.

Delivered and ensured excellent member services while processing $110M-$225M in annual sales. Handled member and employee concerns utilizing skills and discretion; develop and implement plans for special promotions and increased productivity by 8%. Oversaw marketing, and new business development.

• Effectively scheduled, developed, counselled, trained and directed over 75 department employees.
• Consultatively administered monthly and annual reviews to direct reports; developed employee skills to prepare them for advancement within Costco.
• Identified opportunities for growth within sales, operational systems, and merchandising presentations.
• Implemented space planning and set guides, core standards and event executions.
• Partnered effectively with buyers to maintain adequate inventory and special buy-ins.
• Developed employee training program and materials resulting in increased customer service and sales growth.
• Established and implemented effective marketing plans exceeding goals which lead to increasing sales.
• Developed strategies and conducted audits to ensure increased productivity of membership sign-up programs. Experienced YOY growth of 4% in membership signups.

Various Positions - Costco Wholesale Canada - Windsor, Ontario, Canada

(2002 - 2007)

Store Manager - Ammex Detroit Duty Free - Detroit, Michigan

(1999 - 2002)

CAD Drafter - Dean Construction - LaSalle, Ontario, Canada

(1999 - 1999)

Bachelor of Science - Marketing - Wayne State University

Associate - Architecture - St. Clair College