Nicola Vidler

Experienced, dependable, and hardworking professional with over 30 years' employment experience across the NHS, retail, fashion, hospitality, and customer-facing environments. Spent 24 years working within the NHS in housekeeping and supervisory roles, with responsibility for maintaining high standards of cleanliness, monitoring rotas and supporting the smooth running of services. Also experienced in fashion and footwear retail, café and hospitality work, food preparation, cash handling, and front-of-house customer service.

Friendly, approachable, and confident when dealing with members of the public and colleagues. Organised, responsible and used to working to high standards, managing priorities, and remaining calm in busy environments.

Café / Barista Assistant at Greenwood Tree (2023-04 – Present)

• Meet and greet, delivering friendly, efficient, and attentive customer service within a busy café environment.
• Prepared and served a range of hot and cold drinks to a consistent standard, contributing to smooth and efficient daily operations.
• Monitored stock levels, replenished supplies, and maintained a clean, organised, and welcoming service area.
• Worked effectively as part of a team, responding positively to customer needs.
• Managed customer reservations, floor set-up, and opening and closing procedures to support smooth daily operations.
• Oversaw cash and stock management, including accurate daily reconciliations and maintaining appropriate stock levels.

Costa Barista at Roadchef Motorway Services (2019-08 – 2023-04)

• Delivered welcoming, efficient customer service in a fast-paced motorway services environment.
• Prepared and served Costa coffee and other beverages while maintaining quality and presentation standards.
• Managed customer orders and payments accurately and supported the smooth running of the café.
• Maintained food safety, cleanliness, and hygiene standards throughout the working area.
• Worked flexibly as part of a team during busy periods and contributed to a positive customer experience.

Catering & Café Supervisor / Retail Fashion Sales Executive at Elliott's of Lymington (2016-05 – 2019-07)

• Progressed to a supervisory position, taking responsibility for café and catering operations.
• Managed purchasing and stock control, including administration of invoices and deliveries.
• Completed daily cash handling and banking, maintaining accurate financial records.
• Scheduled and trained staff, supporting effective team performance and service delivery.
• Maintained responsibility for food safety and hygiene standards.
• In the retail role, managed financial transactions and stock control and functioned as a key point of contact between the company and clients.
• Supported merchandising, floor layout and inventory planning while working towards personal and team sales targets.
• Responded professionally to customer needs, complaints, and queries.

Domestic & Housekeeping Supervisor at Royal Hampshire County Hospital (1991-12 – 2016-04)

• Managed day-to-day housekeeping operations across Maternity and Gynaecology wards.
• Coordinated team rotas, holidays, sickness, and personnel records.
• Delivered and audited cleaning and hygiene standards, with a strong focus on infection control.
• Communicated faults and repairs to the Estates Department and monitored special response requirements.
• Coordinated delivery of dietary requirements and refreshments to patients.
• Progressive employment.

GCSEs in English, Math's, Science and Art