Nicole Guzman
Dynamic and self-motivated professional with extensive experience at Amazon, excelling in inventory management and quality assurance
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About
Dynamic and self-motivated professional with extensive experience at Amazon, excelling in inventory management and quality assurance. Bilingual in English and Spanish, I leverage strong communication and problem-solving skills to enhance team efficiency and customer satisfaction. Proven ability to train new staff and maintain high operational standards in fast-paced environments.
Experience
Warehouse Worker at Amazon (2025-01 – Present)
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Sorted and organized inventory to optimize space and improve accessibility.
- Conducted regular quality checks on incoming shipments to ensure compliance with standards.
- Assisted in training new team members on safety protocols and operational procedures.
Bartender at TGI Fridays (2023-11 – 2025-03)
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Assisted in training new staff on bartending techniques and TGI Fridays' operational standards.
Server at La Costa Mexican Restaurant (2022-11 – 2024-06)
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items, service protocols, and operational procedures.
Forklift Driver at Ndc (2019-01 – 2021-05)
- Unloading and loading trucks
Manager's Assistant at La Super Michoacana (2018-11 – 2021-03)
- Supported daily operations by managing schedules and coordinating meetings for management team.
- Assisted in inventory management, organizing stock levels and ensuring product availability.
- Handled customer inquiries with professionalism, resolving issues to enhance satisfaction.
- Streamlined communication between departments, improving workflow efficiency and collaboration.
Customer Service Representative at T-Mobile (2018-11 – 2019-04)
- Assisted customers with inquiries, resolving issues promptly and efficiently.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Handled billing questions, providing clear explanations of charges and payment options.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Education
High School Diploma – Antioch High School (2019-05)
