Nicole Weinthal

Hospitality professional with over 20 years of service. Organized, personable and focused on putting customers at ease while driving the bottom line financially. Superb work ethic and desire to succeed. Promotes customer loyalty by establishing positive relationships with new and existing customers. Results-oriented and excels in identifying customer needs and providing positive solutions.

ROOM SERVICE CAPTAIN/SERVER - Four Seasons Hotels and Resorts - Denver, CO

(2025-06)

• Deliver prompt and courteous room service to guests, ensuring high satisfaction levels.
• Coordinate meal orders with kitchen staff to maintain accuracy and efficiency.
• Train new staff on service standards and operational procedures.
• Managed guest requests and complaints to enhance overall experience.
• Oversaw inventory management for food and beverage supplies, minimizing waste.

BANQUET SERVICES - LGC Hospitality Staffing - Denver, CO

(2013-04 - 2025)

• Replenish banquet stations and verify food temperatures to ensure safety and cleanliness of service areas
• Provide friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
• Communicate with event coordinators to ensure and facility management to ensure adequate and appropriate accommodations

CUSTOMER SERVICE ASSOCIATE - Alaska Air Group - Denver, CO

(2023-01 - 2023-05)

• Assist large volume of passengers every day with positive attitude and focus on customer satisfaction.
• Maintain passenger satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Re-book and check- in passengers for regularly scheduled flights and irregular operations.
• Promote the Alaska culture by displaying the core values with every interaction.

FLIGHT ATTENDANT - Horizon Airlines

(2018-09 - 2019-08)

• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
• Delivered communication between flight deck and cabin crew prior to and during flights to promote smooth operations
• Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
• Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew

CATERING PROFESSIONAL - Gannons Events - Maui Meadows, HI

(2012-12 - 2018-04)

• Developed customized catering menus based on client preferences and dietary restrictions.
• Coordinated logistics for events, ensuring timely delivery and setup of catering services.
• Managed vendor relationships, negotiating contracts to optimize service quality and cost.
• Trained team members on food safety regulations and best catering practices.
• Led a team in executing large-scale events, ensuring adherence to client specifications and timelines.

SALES AND MARKETING MANAGER - Fogo de Chao Brazilian Steakhouse

(2010-05 - 2012-12)

• Created Standard Operating Procedures for newly created position
• Continued to establish and maintain business relationships to grow business and new accounts by networking, cold calls, hotel visits and conventions calls
• Participated in client lunches and local networking events to provide a prominent and positive reputation of Fogo in the marketplace, while continuing to build and strengthen relationships with both industry professionals and target demographics

SALES & MARKETING MANAGER - Morton's The Steakhouse

(2008-06 - 2010-05)

• Worked collaboratively with Banquet Manager to review all event details in order to execute flawless events
• Ensured clients event satisfaction by sending follow up thank you cards and proactively asking for their next business meeting
• Established new relationships through cold calls with existing and new prospects as well as off site food drops and site visits
• Participated in events such as BMW Polo Classic, Do at the Zoo and Network for the Needy to present the brand to a philanthropic audience

BANQUET SALES MANAGER - Downtown Aquarium - Denver, CO

(2006-07 - 2008-10)

• Cultivated relationships with clients to assess needs and customize event offerings.
• Led a team in providing exceptional customer service, enhancing client satisfaction ratings.
• Managed vendor relationships and negotiated contracts to optimize costs and service quality.
• Collaborated with culinary team to create enticing menus for various types of events, enhancing client satisfaction.
• Increased banquet sales by developing and implementing effective marketing strategies.
• Organized promotional events and interacted with community to increase sales volume.

CATERING CONSULTANT - Denver Museum of Nature & Science - Denver, CO

(2002-07 - 2006-08)

• Developed customized catering menus based on client preferences and dietary restrictions.
• Coordinated logistics for events, ensuring timely delivery and setup of catering services.
• Managed vendor relationships, negotiating contracts to optimize service quality and cost.
• Trained team members on food safety regulations and best catering practices.
• Led a team in executing large-scale events, ensuring adherence to client specifications and timelines.

Cerification, Servsafe

Certificate - Travel Agent Administration - Colorado School of Travel (1998)