Nihar Shah

-Worked as the Exclusive Marketing & Distributing Account Executive for line of SAAS websites being sold in United States.

• Worked alongside Technical Team in Hyderabad,India to manage patch fixes, website responsiveness, SEO optimization, hosting, and SSL cybersecurity.
• Excelled at tracking performance metrics such as total revenue, market penetration, Customer retention rate, and Lifetime Customer Value.
• Managed team that generated 80 Indian Lakhs of sales

-Investigated and resolved customer queries with a keen focus to provide value-added services.

-Maintain accurate records of customer interactions with compliance to HIPAA, PHI standards utilizing Complaint Management Systems

-Achieving internal/external customers satisfaction by showcasing exemplary product knowledge and Technical Support skills

• Worked directly with Hub Supervisor to manage Team Metrics such as Product Returns, Response Time for Customers, and Internal Investigations

UCF Graduate - 2014-2018 Biomedical sciences