Niki Mitchell

Operations, Logistics, and Healthcare Support Specialist

Talent

Houston, TXMember since August 4, 2026

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About

Highly adaptable Operations, Logistics, and Healthcare Support Specialist with over 13 years of cross-functional experience. Proven track record managing fleet dispatching, medical transport safety, insurance eligibility, and high-volume customer service systems. Exceptional communicator skilled at utilizing advanced navigation tech, navigating complex pharmaceutical formularies, and optimizing administrative workflows while maintaining strict compliance.

Experience

Driver - Uber & Lyft - Houston, TX

(2024-05 - 2026-02)

Provided safe, highly reliable passenger transportation services to a diverse metro clientele using advanced navigation tech.
Conducted regular vehicle inspections, checked core safety equipment, and maintained top-tier aesthetic cleanliness.
Integrated 3 weeks of specialized Autonomous Driving operations, executing tactical engagement/disengagement protocols and providing level classification feedback (L2, L3, L4 systems).

Driver and Transport Manager - Carter First Solutions LLC - Wallis, TX

(2022-01 - 2026-01)

Directed daily regional transportation operations, ensuring 100% on-time delivery of commercial goods and client loads.
Managed driver shift schedules to maximize productivity while strictly ensuring compliance with regulatory Hours of Service (HOS) laws.
Fostered long-term client relationships through transparent communication, securing repeat business and positive referrals.

Triage Associate - The Jacobson Group - Remote

(2025-09 - 2025-12)

Remote on behalf of MVP Healthcare

Validated live healthcare member eligibility and collaborated with corporate enrollment teams to process plan coverage updates.
Guided plan members through complex benefits coverage, utilizing secure directories to source in-network medical providers.
Audited healthcare plan formularies to confirm drug tier coverage and prescription allowances for members.

Prescription Delivery Driver - Medzoomer, Inc. - Houston, TX / Tampa, FL

(2022-12 - 2025-12)

Managed time-critical home and office drop-offs for prescription medications while adhering strictly to medical handling and transport safety regulations.
Maintained precise, digitized delivery logs and verified delivery accuracy against pharmaceutical order forms for strict accountability.
Communicated directly with central dispatchers, pharmacists, and medical patients to streamline regional delivery routes.

Eligibility Specialist - CareMetx - Charlotte, NC

(2023-12 - 2024-02)

Mitigated eligibility determination errors by maintaining rigorous knowledge of specialty drug guidelines and insurance regulations.
Conducted exhaustive research on public resources to successfully connect vulnerable clients with critical community networks.

Customer Service Representative - WEX HEALTH - Remote

(2023-02 - 2024-02)

Boosted customer satisfaction metrics by promptly diagnosing account issues and delivering accurate, empathetic resolutions.
Led annual corporate open enrollment walkthroughs, educating employees on complex medical benefit structures.

Dispatcher / Patient Courier - Metro Rehab Clinic - Houston, TX

(2021-02 - 2022-10)

Orchestrated the active dispatching, daily scheduling, and route tracking of a 13-to-15 vehicle medical transport fleet.
Safely transported clinical patients to and from labs, clinics, and appointments through congested areas with zero traffic violations.

Care Manager Associate / Engagement Specialist - Aetna - Houston, TX

(2018-07 - 2020-12)