Driver - Uber & Lyft - Houston, TX
(2024-05 - 2026-02)
- Provided safe, highly reliable passenger transportation services to a diverse metro clientele using advanced navigation tech.
- Conducted regular vehicle inspections, checked core safety equipment, and maintained top-tier aesthetic cleanliness.
- Integrated 3 weeks of specialized Autonomous Driving operations, executing tactical engagement/disengagement protocols and providing level classification feedback (L2, L3, L4 systems).
Driver and Transport Manager - Carter First Solutions LLC - Wallis, TX
(2022-01 - 2026-01)
- Directed daily regional transportation operations, ensuring 100% on-time delivery of commercial goods and client loads.
- Managed driver shift schedules to maximize productivity while strictly ensuring compliance with regulatory Hours of Service (HOS) laws.
- Fostered long-term client relationships through transparent communication, securing repeat business and positive referrals.
Triage Associate - The Jacobson Group - Remote
(2025-09 - 2025-12)
Remote on behalf of MVP Healthcare
- Validated live healthcare member eligibility and collaborated with corporate enrollment teams to process plan coverage updates.
- Guided plan members through complex benefits coverage, utilizing secure directories to source in-network medical providers.
- Audited healthcare plan formularies to confirm drug tier coverage and prescription allowances for members.
Prescription Delivery Driver - Medzoomer, Inc. - Houston, TX / Tampa, FL
(2022-12 - 2025-12)
- Managed time-critical home and office drop-offs for prescription medications while adhering strictly to medical handling and transport safety regulations.
- Maintained precise, digitized delivery logs and verified delivery accuracy against pharmaceutical order forms for strict accountability.
- Communicated directly with central dispatchers, pharmacists, and medical patients to streamline regional delivery routes.
Eligibility Specialist - CareMetx - Charlotte, NC
(2023-12 - 2024-02)
- Mitigated eligibility determination errors by maintaining rigorous knowledge of specialty drug guidelines and insurance regulations.
- Conducted exhaustive research on public resources to successfully connect vulnerable clients with critical community networks.
Customer Service Representative - WEX HEALTH - Remote
(2023-02 - 2024-02)
- Boosted customer satisfaction metrics by promptly diagnosing account issues and delivering accurate, empathetic resolutions.
- Led annual corporate open enrollment walkthroughs, educating employees on complex medical benefit structures.
Dispatcher / Patient Courier - Metro Rehab Clinic - Houston, TX
(2021-02 - 2022-10)
- Orchestrated the active dispatching, daily scheduling, and route tracking of a 13-to-15 vehicle medical transport fleet.
- Safely transported clinical patients to and from labs, clinics, and appointments through congested areas with zero traffic violations.
Care Manager Associate / Engagement Specialist - Aetna - Houston, TX
(2018-07 - 2020-12)
- Executed outbound healthcare engagement campaigns to enroll eligible Commercial and Medicare Advantage members into medical care networks.
Office Manager - Spade Chiropractic LLC - Houston, TX
(2014-05 - 2018-03)
- Managed clinical bookkeeping, payment collections, accounts payable/receivable (AP/AR), insurance claim numbers, and office SOPs.
Senior Customer Service Representative - Aetna & General Dynamics - Houston, TX
(2012-09 - 2014-04)
- Delivered individualized resolutions for claims inquiries, accumulators, and cost-sharing options while evaluating plan comparisons.
