Nikki Anthony

Initiative-taking employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I'm a diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to keeping deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Event Team Lead / Event Team Hiring Specialist at The Staffing Co. (2015-01 – 2022-12)

• Managed client questions and concerns via different communication channels to deliver exceptional customer service.
• Attended and took part in industry events.
• Coached and counseled employees to reflect company service standards and procedures.
• Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
• Managed safe and smooth food delivery at banquets, conferences and social events.
• Interviewed new employees and aided with hiring decision-making.
• Reviewed employment applications and job orders to match applicants with job requirements.

Store Manager at The Dallas Hemp Co. (2022-01 – 2022-12)

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made money deposits to ease opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to support operational standards each day.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Strengthened workflow productivity by hiring, managing and developing top talent.
• Found operational issues and implemented proper process improvements to promote workplace safety and productivity.
• Built relationships with key customers and stakeholders to grow business networks and find new opportunities.

Dispatch Manager / Human Resources at Adatum Corporation (2021-01 – 2022-12)

• Scheduled loads according to priority and available equipment.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Utilized various software systems to ease movement, planning and scheduling.
• Worked closely with transportation supervisor to dispatch and assign loads.
• Established and supported positive relations with drivers, creating a work environment to embrace, promote and lead continuous improvement efforts.
• Completed human resources duties by hiring, ending and conducting performance reviews and onboarding classes.
• Promoted safe work activities by conducting safety audits and attending company safety meetings.
• Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
• Prepared daily work and run schedules.

Certificate in Real Estate – Cedar Valley College