Nikki Golden

Increased annual budgets by over $40M per quarter by consolidating software tools and optimizing design operations across the project management lifecycle, recognized by the Operations & Stakeholder Director in 2025 for lowering inefficiency rates with financial partners. Introduced data visualization programs into project deliverable meetings that raised weekly engagement, boosted retention over 40% within three months, and drove YOY revenue up 80.3%. Redistribute capacity planning across business meetings with international stakeholders and investors to strengthen regulatory alignment.

Senior Business Operations Manager at WillScot (2024-01 – Present)

• Increased annual budgets by over $40M per quarter by consolidating software tools and optimizing design operations across the project management lifecycle, recognized by the Operations & Stakeholder Director in 2025 for lowering inefficiency rates with financial partners.
• Introduced data visualization programs into project deliverable meetings that raised weekly engagement, boosted retention over 40% within three months, and drove YOY revenue up 80.3%.
• Redistribute capacity planning across business meetings with international stakeholders and investors to strengthen regulatory alignment.
• Act as the internal advocate for partners, aligning Sales, Product, Marketing, and Operations teams on shared goals.
• Design and execute programs that increase partner engagement, productivity, and profitability.
• Manage employee and vendor health and safety through daily safety meetings, timely building inspections, and accurate work order and damage billing.

Senior Strategic Operations Manager at PeopleReady (2023-01 – 2024-12)

• Negotiated pricing and closed orders with an average value of $50M per month, exceeding monthly sales goals by 15%.
• Sourced and qualified over 75 new leads per quarter, producing a 25% increase in branch revenue within the first year of tenure.
• Partnered with clients and internal teams to gather product requirements for essential business updates.
• Resolved corporate partnership issues and designed proactive processes that streamlined operational efficiency.
• Made executive decisions on project budget, timeline, and scope to improve completion rates and status reporting.

Senior Operations Manager at DriveTime (2021-01 – 2023-12)

• Developed and executed a comprehensive sales strategy that increased monthly revenue 15%, exceeding quarterly sales targets.
• Established and maintained relationships with key stakeholders, resulting in a 50% increase in repeat business.
• Implemented a training program for product team members that improved closing rates 10%.
• Supported the product operations team by conducting interviews and managing recruitment.
• Provided guidance and strategic planning on dealership sales goals while training and developing employees for advancement.

Operations Project Manager at Wayfair (2020-01 – 2021-12)

• Managed and oversaw all warehouse functions, keeping every operation progressing on schedule.
• Oversaw an entire shift of warehouse operations, including direct management of shift employees.
• Certified inventory work areas across receiving, stocking, and loadouts, and supported onboarding for new team members.

Project Manager at Penske (2017-01 – 2020-12)

• Designed process improvement methods for supply chain operations that boosted stakeholder investment and customer retention.
• Directed operating profit growth across an operating geography covering all Penske agents in territory.
• Delivered front-line contact with agent prospects, applying competitive market knowledge while training and coaching Penske associates.

M.S. in Management – Indiana Wesleyan University

B.A. in Communication – Bowling Green State University