Nikol M

Nikol M Montgomery

Director-Care Transitions - Texas Health Presbyterian Plano - Plano, TX

(2024-04)

• Directs Care Transition and Case Management operations, leading a department of 28 RN and Social Work professionals to improve patient outcomes, throughput, and regulatory compliance.
• Develops and implements strategies to reduce LOS, avoidable days, denials, and readmissions while optimizing care coordination.
• Serves as the expert for utilization management, discharge planning, medical necessity, compliance, and complex patient transitions.
• Leads performance improvement initiatives through data analysis, dashboard management, and outcome monitoring.
• Collaborates with physicians, payors, and community partners to remove barriers to discharge and improve care transitions.
• Recruits, mentors, and develops high-performing teams while maintaining strong employee engagement
• Facilitates multidisciplinary collaboration, physician education, and organizational committees to support strategic goals.

Social Work Team Lead/Care Transitions - Texas Health Resources: Dallas Presbyterian

(2019-03)

• Responsible for ensuring patients are timely and effectively transitioned to appropriate levels of care.
• Basic oversight of departmental activities as well as monitoring of work performance of the department
• Assures staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques and staff are coached as needed
• Resolves daily staffing issues seeking assistance from CTM leadership as needed
• Creates weekend schedule/daily schedule as needed
• Creates new hire training schedules

Manager-Care Transitions - Texas Health Presbyterian Plano

(2021-09 - 2024-03)

• Responsible for managing 21 staff members with regard to effective transition planning while maintaining regulatory compliance.
• Utilizes data to drive performance and improve care transition strategies including readmissions and length of stay issues.
• Responsible for hiring and training CTMs, maintaining schedule, coordination of staff education, and facilitating staff meetings.
• Perform evaluations annually, complete quarterly evaluation updates and leader listening rounds monthly.
• Works closely in conjunction with Human Resources to manage interdepartmental needs.
• Develops relationships with unit managers to create seamless care and identify opportunities.
• Collaborate with outside agencies to facilitate accountability to THR standards.

Program Therapist - The Excel Center of Lewisville - Lewisville, TX

(2012-05 - 2013-05)

• Develop patient/family plans for treatment
• Psychiatric emergency planning and intervention
• Conduct and document educational/skills groups
• Conduct and document group sessions
• Participate in treatment team meetings and offer support in case review
• Report development in compliance with medical/legal standards
• Provide patient discharge planning and referral services

Masters of Social Work Internship - Excel center of Lewisville

(2012-01 - 2012-05)

• Assessment of biopsychosocial needs
• Assist with completion of patient's assessment and clinical formulation
• Co-develop treatment plans and reviews
• Conduct and document group sessions in coordination with a licensed therapist
• Participate in treatment team meetings and offer support in case review
• Develop reports in compliance with medical/legal standards
• Provide patient discharge planning and referral services

Graduate Research Assistant Social Work Department - University of Texas at Arlington

(2011-01 - 2012-05)

• Provide research and administrative support faculty members.
• Assist in preparation of research papers and technical reports.

Fundraising/Children's Activities Coordinator - Cherished Memories for a Lifetime

(2010-06 - 2011-07)

• Organized various charitable events for disadvantaged families.
• Managed disbursement of charitable donations.
• Enhanced donor database, enabling improved functionality.

Bachelors of Social Work Internship - Connecting Lifes - Methodist Hospital: Golden Cross Academic Clinic

(2010-08 - 2010-12)

• Coordinated referral services for clients including community-based programs and specialists.
• Delivered crisis intervention.
• Developed psychosocial assessments and implemented client directed care plans.
• Provided supportive counseling.

Case Worker Assistant - Summer Internship

(2010-05 - 2010-08)

• Revised cases file system for client and foster families, enabling audit compliance.
• Prepared case documentation and updated procedural guidelines.
• Organized foster family events.
• Maintained health records and compliance and ensured check-up compliance for foster children.

Activity Director Assistant - Arbor House Assisted Living

(2007-08 - 2008-10)

• Coordinated daily patient activities
• Maintained monthly newsletter, monthly calendar, and activity folders
• Documented patients and employee files for audit compliance
• Conducted new client tours and provided administrative support

Member of the Palliative Care team - Excel center of Lewisville

(2012-05)

Masters of Science - Social Work - University of Texas at Arlington (2010-01 - 2012-08)

Bachelors of Social Work - Social Work - University of North Texas (2008-08 - 2010-12)