Nile Cope

Strategic leader in team development and operational efficiency, building and maintaining relationships, and living company culture daily! Drives results through effective communication and cross-department collaboration. Adapts proactively to challenges while focusing on team success and organizational goals.

Operations Manager- Litigation Division - Reciprocity Industries LLC - Billings, Montana

(2024-04)

• Executed operations with ownership, directly improving financial performance and operational efficiency.
• Recruited, hired, trained, and developed department leaders while conducting performance evaluations to align with strategic objectives.
• Maintained operational presence through walk-throughs and real-time issue resolution, ensuring swift response to challenges.
• Collaborated with department heads to ensure operational alignment and high standards across all shifts.
• Monitored KPIs and financial metrics to drive informed decision-making and better results.
• Ensured facilities and service environments consistently met readiness standards.
• Led teams effectively during high-pressure situations with clarity and decisive actions.
• Fostered team engagement and accountability through visible leadership and transparent communication.

Regional Vice President - Havenpark Communities - Orem, Utah

(2021-06 - 2023-07)

Directed multi-state community operations with full P&L responsibility and executive oversight of leadership teams. Drove financial and operational performance by fostering a business ownership mindset across teams.

• Built high-performing leadership teams and established succession pipelines.
• Executed regulatory inspections, surveys, and audits; created corrective action plans to address findings.
• Ensured compliance in resident care, HR, financial control, and operational policies through proactive oversight.
• Upheld community standards to ensure safe, compliant, and fully operational environments.
• Collaborated with senior leadership to align community objectives with company vision.

Zone Operations Manager - Schwan's Home Service - Billings, MT

(2019-07 - 2021-01)

• Directed daily operations by implementing short-term and long-term strategies for profitability.
• Led regional operations to enhance service delivery, staffing, and performance optimization.
• Developed frontline leaders while strengthening accountability across teams.
• Facilitated cross-departmental communication, effectively addressing operational issues.
• Supervised employee workflow, maximizing productivity and ensuring quality standards.
• Enhanced operational consistency through KPI tracking and adherence to execution standards.
• Resolved customer complaints promptly, ensuring optimal satisfaction levels.

District Manager - Boot Barn - Billings, Montana

(2018-01 - 2019-07)

• Managed multi-unit operations, ensuring optimal staffing and financial performance.
• Directed hiring, coaching, disciplinary actions, and team development across various locations.
• Trained store managers to strengthen leadership capabilities and operational effectiveness.
• Conducted regular store visits to enforce compliance with company policies and standards.
• Fostered a positive work environment through strategic team-building initiatives.
• Maintained exceptional customer experience and operational excellence across all units.

District Manager - Starbucks - Billings, MT

(2006-03 - 2017-07)

• Achieved measurable performance improvements through strategic initiatives.
• Spearheaded multi-unit teams to enhance cultural leadership and service excellence across locations.
• Cultivated leadership benches to ensure consistent execution of strategies across markets.
• Collaborated with cross-functional teams to align objectives and achieve targeted results.

Associate of Arts - Business Administration - University of Phoenix