Nina D

Call center representative with 3 years experience and customer service with 6 years experience seeking to explore other fields in the work industries for a career opportunity.

Outbound Call Center Representative at SE2 LLC (2019-06 – 2022-10)

Providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis for life and annuity insurance. Worked in office and remote.

• Calling out to insurance companies on behalf of agents and clients regarding incoming funds.
• Researching and analyzing issues in order to ensure successful outcomes and/or resolution.
• Ensuring high quality and consistency to customers by processing and servicing.
• Occasionally training new employees for outbound department.

Waitress at Steak N' Shake (2016-09 – 2019-04)

Work as a team member with the entire staff to ensure all guests' expectations are exceeded. As well as perform any and all other tasks assigned, including:

• Hosting for multiple parties.
• Training new members on the team
• Cashier, including closing cashiers.
• Serving

Waitress at Texas Roadhouse (2018-04 – 2018-08)

Worked enthusiastically as a team member and sometimes independently to aim at creating a "legendary" experience for all guests including:

• Serving customers with smiles and legendary service
• Always exhibiting teamwork
• Demonstrating great salesmanship
• Cash handling
• Complying with responsible alcohol service

Seasonal Sales Associate at Victoria's Secret (2017-11 – 2018-03)

Engage with customers and selling merchandise along with other tasks including:

• Replenish merchandise
• Assist with maintenance of back room and under stock
• Provide customers with accurate measurements
• Cashier
• Cleaning and organizing floor setting

Customer Service Representative at Fast Signs (2012-12 – 2015-11)

Handled walk-in, call-in and emailed customers on their respective reports, close-out, invoices, and other required paperwork for Fast Sign products. Other office tasks included:

• File documents/ Records
• Use of Microsoft office programs
• Scheduling client's appointments
• Answering telephones

High School Diploma – Bryan Adams High School (2012-06)