Nina Ramirez

Operations and administrative professional with 10+ years of overall experience in fast-paced, service-focused environments, including 3+ years of leadership and supervisory experience. Responsible for overall operations of a 60+ employee, multi-location, with direct operational responsibility for front desk, medical assistant, and provider teams. Experienced in staff leadership, recruiting and interviewing, employee 1:1s, performance management, process improvement, SOP development, project coordination, reporting, scheduling, basic IT troubleshooting, and AI-assisted workflow support.

Site Administrator - Valle del Sol - Phoenix, AZ

(2024-12)

• Responsible for overall operations of a 60+ employee, multi-department location, coordinating with department supervisors and managers to maintain staffing, workflow, communication, and site-wide operational standards.
• Provide direct operational leadership for front desk, medical assistant, and provider teams, including staffing coordination, workflow oversight, performance concerns, training needs, and day-to-day support.
• Conduct employee 1:1s and performance follow-up; participate in recruiting, interviewing, onboarding, coaching, corrective action, and termination processes in coordination with HR and leadership.
• Develop SOPs, workflow guides, checklists, training materials, and internal communications to standardize processes and improve accountability.
• Monitor staffing, attendance, productivity, inventory, operational reports, compliance items, audits, and site performance; escalate barriers and coordinate corrective follow-up.
• Coordinate site-wide projects, safety drills, workflow changes, and cross-department process-improvement initiatives.
• Provide basic IT troubleshooting for common computer, printer, scanner, access, and application issues; use AI-assisted tools to support workflow development, documentation, communication, and operational planning.

Practice Manager - Performance Medicine Institute - Phoenix, AZ

(2022-03 - 2024-12)

• Managed daily office and clinic operations, staff coordination, scheduling, payroll support, vendor communication, onboarding, and workflow needs.
• Supported recruiting and interviewing, employee training, performance conversations, and day-to-day staff problem-solving.
• Developed SOPs, workflow guides, training materials, and internal communications to improve consistency and efficiency.
• Supported leadership with planning, documentation, process improvements, and operational follow-through.

Medical Assistant (Multi-Clinic Support) - Phoenix Mental Health & Wellness / All Star Health / COPA Health - Phoenix, AZ

(2021-01 - 2022-03)

Balanced multiple concurrent part-time and per-diem roles while maintaining reliable scheduling, documentation, communication, and operational support across organizations.

• Supported onboarding, coordination, standardized workflows, and training instructions across multiple locations.

Bachelor of Science - Healthcare Administration - Western Governors University

Certificate - Medical Assistant - Everest College

Certificate - Nursing Assistant - Community College