Nisha Patalay
SAP Release Manager
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About
Results‑driven SAP Release Manager with 10+ years of experience leading enterprise SAP release cycles, transport governance, and change management across ECC, S/4HANA, BW, and HANA landscapes. Expert in Rev‑Trac, SAP Solution Manager, ServiceNow, and ITIL/SOX‑compliant release processes. Known for delivering zero‑incident go‑lives, optimizing release workflows, and partnering with cross‑functional teams to ensure smooth, predictable deployments.
Experience
SAP Release Manager - McKesson Corporation - USA
(2022-08)
- Directed 25+ SAP release cycles annually across ECC, S/4HANA, and BW systems.
- Leveraged Rev-Trac and SolMan for transport management, change requests, and audit compliance.
- Ensured SOX compliance by maintaining audit trails and collaborating with internal and external audit teams, including Deloitte, to provide governance evidence and resolve audit queries.
- Supported internal controls testing, release documentation reviews, and remediation activities to strengthen compliance posture.
- Reduced downtime by 30% through automation and optimized scheduling.
- Supported migration projects to S/4HANA & Azure with zero critical incidents during go-live.
- Partnered with business stakeholders to align release schedules with strategic priorities.
- Coordinated SAP transport management and release activities across multiple landscapes.
- Facilitated communication between technical teams and business stakeholders, ensuring smooth delivery.
- Documented release processes and trained junior staff on SAP transport management, SolMan workflows, and ServiceNow.
- Collaborated with internal and external auditors to provide evidence of release governance and change management controls.
Administrator - Dovenmuehle Mortgage, Inc - USA
(2021-08 - 2022-06)
- Monitored and processed loan servicing; conducted audits with external auditors.
- Processed loan calculations in Black Knight MSP; mentored new employees.
SAP Release Coordinator - Lexmark International - USA
(2016-06 - 2018-12)
- Managed release planning, approvals, and deployments across SAP ECC, BW, and HANA landscapes.
- Utilized SAP Solution Manager (ChaRM) for change request approvals, transport sequencing, and release governance.
- Leveraged Jira for defect tracking, sprint planning, and coordination with development teams.
- Coordinated Release Review Board planning, deployment scheduling, and post-release reporting.
- Supported SolMan upgrade and patch deployments, validating test cases and resolving issues during rollout.
Customer Relationship Manager - Lodha Group of Real Estates - India
(2010-11 - 2011-04)
- Managed a team of 8 representatives and generated SAP BW reports for management.
- Informing the clients about their monthly progress and payment plans and answering their queries.
Mortgage Counselor & Debt Collector - BA Continuum (Bank of America) - Hyderabad, India
(2008 - 2010)
- Provided mortgage counseling, debt collection, and technical support.
Technical Support Associate - Sitel India - Hyderabad, India
(2008-09 - 2009-05)
- Inbound Level 2 Technical support to Bell Canada (ISP).
Education
Bachelors of Commerce - Computers - Osmania University, Hyderabad, India
