Noel San Jose

Detail-oriented IT Technician (US Coast Guard Reserves) with hands-on experience in network maintenance, hardware and software troubleshooting, and secure systems operation. Skilled in resolving complex technical issues in fast-paced environments. Accommodated with a unique background in client relations from real estate, with proven track records in sales, customer service, and business management.

Information Systems Technician; United States Coast Guard | 2025- Present

• Installed and configured hardware for operational systems and networks.
• Troubleshot hardware issues, coordinating with service providers to expedite repairs for end users.
• Provided Technical support to personnel, resolving software issues to minimize downtime.
• Conducted routine inspections of IT Infrastructure, ensuring reliability and optimal performance.

• Led and educated brokers through training seminars and mastermind events, coaching panels, and livestreams, guiding and influencing emerging real estate agents.
• Planned and executed targeted marketing and advertising campaigns to engage local communities, expanding business reach and enhancing annual revenue.
• Pursued education in business relations and communication to strengthen relationships with clients, co-brokers, contractors, and preferred vendors.

• Managed and trained team to enhance service delivery, supporting organizations commitment to excellent guest experience.
• Collaborated with on-site management and company supervisor to uphold safety standards for guests, workers, and contractors.
• Continued education and training in TSA guidelines to apply travel regulations off-site, facilitating seamless travel for guests.

University of Central Florida

Bachelors

Business Administration

2013

US Coast Guard IT A School

Information Systems Technician

Honor Graduate

2025