Nyaleah Muon
Digital Content Analyst and Passionate Strategist
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About
Passionate strategist with 7+ years of experience receiving, processing, investigating, and resolving customer disputes, fraudulent cases, Terms of Service violations, and escalated risk-related customer-facing issues, preventing financial loss/risk and stopping unscripted access to sensitive company and customer data. Communicate effectively and concisely with customers and internal partners in pursuit of resolution on cases and provide feedback to management regarding necessary changes and updates. Well-versed in analyzing and identifying abusive users' tactics.
Experience
Trust and Safety Analyst with 7+ years of experience receiving, processing, investigating, and resolving customer disputes,
fraudulent cases, Terms of Service violations, and escalated risk-related customer-facing issues, preventing financial loss/risk and stopping unscripted access to sensitive company and customer data. Communicate effectively and concisely with customers and internal partners in pursuit of resolution on cases and provide feedback to management regarding necessary changes and updates. Well-versed in analyzing and identifying abusive users' tactics, techniques, and patterns and assisting with training and onboarding new team members.
Education
Bachelor of Arts | International Studies
University of Nebraska Omaha, 2020
Bachelor of Arts | Political Science
University of Nebraska Omaha, 2020
Minor in Leadership & Public Policy
Minor in Global Strategic Studies, Race, Ethnicity, and Gender Politics
