Nyima Earl

Detail-oriented Loan Operations professional with hands-on experience supporting consumer lending, loan servicing, and account maintenance within regulated financial environments. Demonstrated strength in documentation review, payment processing, exception handling, and compliance adherence. Seeking a behind-the-scenes Loan Operations Specialist role with no customer-facing responsibilities.

Servicing Specialist at American Credit Acceptance (2025-08 – Present)

Serviced consumer auto loan accounts within internal loan servicing systems to ensure accuracy and compliance

• Process payments, extensions, and account updates with strict accuracy and compliance standards
• Review pay stubs, bank statements, and income documentation to validate payment arrangements
• Identify, research, and resolve account discrepancies and documentation exceptions
• Collaborated with internal departments to facilitate seamless loan lifecycle activities
• Ensured adherence to FDCPA guidelines, data security policies, and internal controls to protect sensitive information

Benefits Specialist at Concentrix (2025-01 – 2025-07)

Administered employee benefits data, ensuring confidentiality and adherence to regulatory compliance standards

• Reviewed eligibility documentation and processed enrollment changes, contributing to accurate benefits administration
• Supported internal HR workflows by conducting detailed data reviews and generating reports for informed decision-making

Fraud Specialist at Global Payments / TSYS (2024-01 – 2025-01)

Analyzed transactional data to identify potential fraud and financial risk indicators

• Documented findings and escalated exceptions to ensure compliance with internal procedures
• Utilized fraud detection tools to enhance compliance and strengthen loss prevention initiatives

High School Diploma – Riverdale High School

Professional Certificate in Data Analytics – Google

Career Certificate in Customer Experience – Google