Earnie Meeks

Immediately available Network Operations (NOC) and Infrastructure Support professional with 12+ years across 24/7 NOC monitoring, cloud infrastructure, and enterprise technical support — open to contract, contract-to-hire, and direct-hire opportunities. Sustained 99.9%+ uptime against contractual SLAs, served as overnight Incident Manager for after-hours escalations, and owned the full incident lifecycle from detection and triage through resolution and root cause analysis. Hands-on with Datadog, JIRA, Confluence, AWS, and Azure DevOps.

Currently building skills with AI tools and eager to apply AI-assisted monitoring, ticket triage, and runbook automation in an operations environment.

Cloud Operations Specialist at Imagine Communications (2021-07 – 2025-10)

• Monitored production cloud infrastructure and application health 24/7 in Datadog, sustaining 99.9%+ uptime against contractual SLAs.
• Led cross-functional troubleshooting of network and application incidents end to end, reducing mean time to resolution (MTTR).
• Owned the full ticket lifecycle in JIRA — intake, triage, prioritization, and resolution — and maintained runbooks and knowledge base documentation in Confluence.
• Authored post-incident root cause analyses (RCAs) and proactive remediation plans that prevented recurring outages.
• Administered AWS resources including S3 bucket configuration and AppStream 2.0 application delivery environments.
• Executed and optimized CI/CD deployment pipelines in Azure DevOps, streamlining releases and reducing deployment-related incidents.
• Developed and troubleshot automation scripts in Bitbucket to remove manual, repetitive operational work.
• Completed SOC compliance activities, capturing and documenting database and server evidence for audit requirements.

Network Operations Center (NOC) Technician I at DISH Network / EchoStar (2017-06 – 2020-06)

• Monitored servers, networks, and business-critical systems 24/7 in a high-volume enterprise NOC, detecting and escalating issues before customer impact.
• Triaged and resolved incidents within defined SLAs; escalated out-of-scope issues with complete, reproducible ticket documentation.
• Served as Incident Manager on the overnight shift, owning after-hours escalations and coordinating response across on-call teams.
• Maintained precise documentation of network corrections, system changes, and ticket history for audit and shift handoff.

Technical Care Representative — Tier 2 SME at Comcast (2015-03 – 2017-05)

• Ranked as a top performer within the second month on the floor; consistently exceeded team KPI targets.
• Served as official Subject Matter Expert for Tier 2 escalations, supporting and coaching agents in real time.
• Built floor-wide tools and process documentation that measurably improved team efficiency.
• Selected for the Mentor for Success (M4S) program; contributed to town hall improvement initiatives.

Team Leader / Supervisor at 24-7 InTouch (2014-08 – 2015-01)

• Promoted to Supervisor within three months during peak season; ran training, coaching, and hiring interviews.
• Mentored Tier 1 representatives within six weeks of joining, accelerating team ramp-up and quality metrics.

QA Analyst at iBeta Quality Assurance (2010-07 – 2012-07)

• Performed manual and regression testing with consistently above-average defect detection rates.
• Validated builds across browsers, operating systems, and device configurations using BrowserStack.
• Logged and tracked defects in JIRA, Mantis, and Bugzilla, producing clear and reproducible bug reports.

B.S. in Information Technology and Software Engineering – University of Phoenix (2020-06)