Nyssa B.

Motivated and knowledgeable banking/customer service professional with over 4 years of banking operations, client relations, and team mentorship experience. Looking to leverage strong communication, problem-solving, and leadership skills to enhance customer and client satisfaction while identifying opportunities that support organizational goals.

BANK TELLER LEAD - PNC BANK, NA - Pittsburgh, PA

(2025-09)

• Responsible for coaching and mentoring tellers to deliver excellent customer service and maintain transaction accuracy
• Encourage support-team development and promoted strong client relationship-building practices
• Identify sales opportunities to improve customer financial well-being
• Maintain operational integrity, including vault management, balancing and audits

BANK TELLER - PNC BANK, NA - Pittsburgh, PA

(2022-10 - 2025-09)

• Delivered high-quality customer service focused on financial well-being
• Processed a wide range of financial transactions with accuracy and security
• Educated customers on available banking options and services
• Maintained FDIC compliance with safety and operational procedures

EARLY CAREER TRANSITION ASSOCIATE - PNC BANK, NA - Pittsburgh, PA

(2022-08 - 2022-10)

• Rotated across departments to gain knowledge of company operations and culture
• Assisted with projects and applied new skills to support team objectives
• Strengthened professional and organizational skills in a corporate environment

Introduction to Business & Management - Carlow University (2022-08 - 2022-10)

High School Diploma - Woodland Hills High School (2018-08 - 2022-05)