Octavia Rhoades
Dedicated and compassionate healthcare professional with hands-on experience in phlebotomy, patient care, and clinical procedures
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About
Dedicated and compassionate healthcare professional with hands-on experience in phlebotomy, patient care, and clinical procedures. Currently working as a Phlebotomist at Christiana Hospital while pursuing an Associate's Degree in Cardiac Sonography. Certified EKG Technician with strong skills in venipuncture, specimen collection, and cardiovascular monitoring.
Experience
Phlebotomist - Christiana Hospital - Wilmington, DE
(2026-01)
- Perform venipuncture and capillary draws in inpatient and outpatient settings.
- Collect, label, and process specimens following hospital protocols.
- Ensure patient comfort and maintain infection control standards.
- Collaborate with nurses and physicians to support timely diagnostic testing.
- Utilize electronic medical records (EMR) to verify and document patient information.
Training Supervisor - BioLife Plasma Services - Newark, DE
(2023-08 - 2025-11)
- Supervised daily training operations ensuring compliance with policies and quality standards.
- Designed and delivered training programs to enhance staff competency and patient safety.
- Monitored employee performance and implemented corrective actions.
- Created training materials, SOPs, and job aids.
- Coordinated onboarding and cross-training to improve retention.
Mobile Phlebotomy Technician - Brookside Clinical Laboratory - Aston, PA
(2022-05)
- Perform venipuncture, capillary draws, and specimen collection in nursing homes.
- Accurately label, handle, and transport specimens.
- Provide compassionate care to geriatric and medically complex patients.
Customer Service Representative (Remote) - Concentrix - Smyrna, DE
(2020-09)
- Assist clients with unemployment card services and benefits inquiries.
- Provide professional problem-solving support with empathy and efficiency.
Education
Associate of Applied Science - Cardiac Sonography - Delaware Technical Community College
Certified EKG Technician - EKG Technology - Howard High School of Technology
High School Diploma - Cosmetology - Howard High School of Technology (2016-06)
