Okehelem Umendu

10+ years of experience driving secure, agile project delivery through servant leadership and risk-conscious process optimization

Professional Scrum Master at Top Group Technologies (2020-02 – Present)

• Improved team delivery by over 75% by facilitating agile ceremonies and aligning with SDLC and security protocols.
• Increased sprint productivity by removing blockers and guiding agile teams through backlog prioritization.
• Strengthened team cohesion by mentoring on agile values and managing conflict resolution.
• Supported secure and timely releases by coordinating release management with DevOps practices.
• Delivered transparency to leadership using metrics such as burn-down charts and velocity tracking.

Scrum Master / Project Manager at Etisalat (2018-12 – 2020-01)

• Boosted agile team efficiency by leading sprint planning and managing cross-functional collaboration.
• Improved compliance by aligning project planning with agile governance and enterprise standards.
• Increased speed of delivery by resolving team impediments and refining product backlog prioritization.
• Led planning and retrospectives to evaluate outcomes and encourage continuous improvement.

Project Specialist at Etisalat (2014-07 – 2018-11)

• Increased account volume by 130% and revenue by 55% within 9 months by onboarding enterprise clients.
• Enhanced reporting by updating project documentation and tracking performance metrics.

Product Market Analyst at Etisalat (2013-07 – 2014-07)

• Boosted product sales by 85% in 10 months and expanded subscriber base by 83% within one year.
• Supported product growth by conducting market analysis and coordinating stakeholder input.

Customer Experience Analyst at Etisalat (2012-03 – 2013-05)

• Strengthened customer satisfaction by responding to escalated issues and educating staff on product updates.

Master of Science in Cybersecurity – National University (2026-05)

Bachelor of Science in Marketing – Yaba College of Technology (2009-10)