Olga Afzali

Dynamic leader with a proven track record at Victoria's Secret and Chanel, enhancing customer satisfaction and team performance through expert CRM management and strategic training. Excelled in roles from Beauty Specialist to Customer Experience Team Lead, demonstrating exceptional problem-solving skills and teamwork. Achieved notable sales growth by leveraging market awareness and visual merchandising skills.

Customer Experience Team Lead - Victoria's Secret - Katy, TX

(2023-04 - 2023-10)

• Optimized the use of CRM software, ensuring accurate tracking of customer interactions and enhancing overall team performance.
• Coordinated training sessions for new hires, ensuring they were equipped with the necessary skills to provide excellent customer service from day one.
• Created detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.

Bra Fitting Expert - Victoria Secret - Katy, TX

(2016-02 - 2023-03)

• Assisted management in developing marketing materials emphasizing the benefits of professional bra fittings, attracting new clientele.
• Educated clients on proper care instructions for their purchases, extending the lifespan of their garments while maximizing satisfaction.
• Contributed to visual merchandising initiatives by strategically displaying products that catered to various customer preferences.
• Identified opportunities for upselling complementary items such as lingerie accessories or matching sets during consultations, boosting sales figures consistently.
• Provided constructive feedback to product designers based on customer insights, leading to improvements in future collections.
• Exceeded individual sales targets regularly, contributing to overall store success and earning recognition for exceptional performance.
• Conducted regular inventory audits to ensure accuracy in stock levels and minimize discrepancies or shortages that could impact customer experience negatively.
• Developed a loyal clientele by building rapport and consistently exceeding expectations in service quality.

Beauty Specialist - Victoria Secret - Katy, TX

(2015-12 - 2016-02)

• Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
• Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
• Assisted in the organization and execution of seasonal sales events, ensuring that promotional materials were effectively displayed and staff were prepared for increased customer volume.
• Assisted in visual merchandising efforts by creating eye-catching displays that effectively showcased featured products.

Beauty Counter Manager - Chanel - Dubai, UAE

(2005-03 - 2010-10)

• Managed team of 5 associates in cosmetics department to achieve and maintain highest standards of customer service.
• Managed inventory effectively, ensuring optimal stock levels for high-demand products- monitoring inventory; placing orders.
• Implemented visual merchandising strategies that showcased products effectively and drove sales growth.
• Maximized profitability through careful expense management while maintaining a high level of service quality.
• Trained new employees on product knowledge and sales techniques, increasing overall team performance.
• Conducted regular performance evaluations of staff members, providing constructive feedback for improvement when necessary.
• Established team priorities, maintained schedules and monitored performance.

Associate of Arts - Marketing And Merchandising - Lone Star College (2026-05)

Certificate in Accountaing - Accounting And Finance - School of Secretary (1995)