Olivia

Hardworking and dependable professional with a strong work ethic, excellent organizational skills, and a commitment to getting the job done right. Quick to learn and adaptable to new environments, with the ability to work effectively both independently and as part of a team. Known for being responsible, motivated, and willing to take initiative while continuously improving and developing new skills.

Seeking an opportunity to contribute to a positive work environment, grow professionally, and bring reliability and dedication to a successful team.

Certified Medical Assistant at Florida Cardiology P.A (2024-09 – 2026-05)

• Provided professional and attentive support to patients while assisting with clinical and administrative needs.
• Performed EKGs, blood pressure checks, orthostatic evaluations, and INR checks while maintaining accurate patient information.
• Managed medication reconciliation, refill requests, prior authorizations, and cardiac clearance requests.
• Coordinated scheduling for procedures and diagnostic testing, including cardiac catheterizations and IVUS.
• Assisted with Holter, event, and telemetry monitor hookups and related billing processes.
• Maintained accurate and organized patient records through EHR updates, chart preparation, scanning, and document management.
• Communicated with patients, providers, and other healthcare staff to help ensure tasks and requests were handled efficiently.
• Managed incoming calls, orders, referrals, and follow-up appointments while prioritizing multiple responsibilities in a busy clinical environment.
• Performed Medtronic device checks and assisted with various cardiology-related office needs.

Delivery Driver at DoorDash (2022-01 – 2026-05)

• Managed an independent schedule while consistently completing customer orders accurately and efficiently.
• Planned routes using GPS and adjusted to changing traffic and delivery conditions to meet customer expectations.
• Provided professional customer service and resolved delivery concerns when needed.
• Verified orders for accuracy and ensured items were delivered to the correct customers.
• Demonstrated reliability, time management, independence, and accountability while working with minimal supervision.

Shift Lead / Assistant supervisor at ABM Industries Inc. (2023-10 – 2024-09)

• Provided leadership and support to staff while maintaining a professional and customer-focused environment.
• Assigned daily booth positions and assisted employees with questions, concerns, and customer issues.
• Monitored plaza operations to help maintain an organized, clean, and efficient environment.
• Assisted customers with questions and concerns and addressed issues as they arose.
• Handled cash transactions and completed daily office paperwork accurately.
• Processed tow vehicle transactions while maintaining attention to accuracy and company procedures.
• Helped ensure smooth daily operations by responding to changing needs and supporting both employees and customers.

Employee Lot Agent at ABM Industries Inc. (2023-02 – 2023-10)

• Monitored employee vehicles and verified required permits and airport identification credentials.
• Helped maintain an organized and steady flow of vehicles throughout the employee lot.
• Assisted employees experiencing vehicle issues by contacting appropriate services.
• Maintained security procedures by ensuring only authorized employees entered the lot.
• Coordinated escorts when necessary for approved mechanical work.

Quality Control Inspector / Lot Coordinator at OPMAX SUPPORT SERVICES (2020-11 – 2023-02)

• Inspected returning vehicles for interior and exterior damage while maintaining attention to quality and detail.
• Assisted with preparing vehicles for interior and exterior detailing.
• Trained new staff on quality control procedures and efficient vehicle processing.
• Maintained accurate inventory counts of clean and unclean vehicles throughout the day.
• Coordinated vehicle movement to designated detailing locations to support efficient operations.
• Performed quality control inspections on rental vehicles before customer delivery.
• Handled lost-and-found items responsibly and helped ensure belongings were returned to their rightful owners.

Sales Associate at 7-ELEVEN (2017-09 – 2020-11)

• Provided friendly and professional customer service in a fast-paced retail environment.
• Handled customer transactions accurately using a POS system.
• Prepared food and maintained clean and organized food service areas.
• Stocked and organized store merchandise, coolers, and beverage stations.
• Received and checked merchandise shipments for accuracy.
• Maintained organized inventory and supported overall store operations.

Certified Medical Assistant in Technical school – Florida Technical College (2023-09 – 2024-09)

High School Diploma – Gateway High School (2014-08 – 2018-06)