Executive Assistant - Family Resource Navigators (FRN) - San Leandro, CA
(2024-06 - 2026-06)
Assistant to the Executive Director and leadership team to keep priorities on track and support key initiatives
- Managed busy, overlapping calendars for multiple executives, solving scheduling conflicts and keeping things running smoothly
- Coordinated board meetings, including preparing board packets, materials, taking meeting minutes, and tracking follow-ups
- Worked with Managers from each program with flyers, scheduling meetings, creating flyers
- Improved workflows and systems to help programs stay organized, communicate better, and meet deadlines
- Planned and supported meetings, conference, staff retreats, and events from start to finish, handling all logistics
- Created monthly newsletters and designed flyers for trainings and workshops; managed registrations and event pages through Eventbrite
- Reviewed staff timecards for accuracy and prepared outreach packets and materials to support community engagement efforts
- Handled confidential communications, travel planning, and special projects with strong attention to detail and discretion
Executive Administrative Assistant to Regional VP of Network Operations/Contracting Northern California - CIGNA HealthCare - San Francisco, CA
(2003-08 - 2011-11)
Supported the Vice President in managing daily operations, including calendar management, meeting coordination, and communication facilitation with internal and external agencies.
- Orchestrated complex travel arrangements, ensuring seamless itineraries and accommodating the VP's dynamic schedule
- Compiled and prepared executive-level reports, presentations, and documents, maintaining a high standard of accuracy and professionalism
- Acted as a point of contact between the VP and cross-functional teams, fostering collaboration and ensuring timely information flow
- Managed confidential information with the utmost discretion, handling sensitive documents and communication with a focus on privacy and security
- Took action in the implementation of new administrative processes, resulting in increased efficiency and streamlined workflows within the executive office
- Coordinated and executed departmental events and initiatives, contributing to a positive and cohesive team culture
- Demonstrated strong organizational and multitasking skills, consistently meeting deadlines and exceeding expectations in a fast-paced healthcare environment
Coordinator to Credentialing/Provider Relations Department - Kelly Services for CIGNA HealthCare - Oakland, CA
(2001-12 - 2003-08)
- Cultivated and maintained strong relationships with healthcare providers, acting as a key liaison
- Coordinated credentialing processes for new providers, streamlining onboarding procedures and expediting the integration of new partners into the Cigna network
- Analyzed provider performance metrics, identified areas for improvement, and collaborated with internal teams to implement strategic enhancements
- Managed the resolution of escalated issues, demonstrating effective problem-solving skills to ensure positive relationships and uphold service standards
- Developed and maintained detailed documentation of provider interactions, contributing to a comprehensive database for reference and analysis
Advising Consultant - UC Berkeley-Financial Aid Dept. - Berkeley, CA
(2001-04 - 2001-06)
- Provide expert financial aid guidance and counseling to students, helping them navigate the complexities of available aid programs, scholarships, and grants
- Assist students in completing financial aid applications, including FAFSA and CSS Profile, and provide guidance on required documentation
- Evaluate and process financial aid appeals, reviewing special circumstances and working to find solutions that align with university policies
- Develop and conduct workshops, presentations, and training sessions to educate students, parents, and university staff on various aspects of financial aid
- Maintain accurate and confidential student records, ensuring compliance with privacy regulations and university policies
