Olivia Myers

Increased occupancy from 82% to 96% across 2 senior living communities through strategic sales, referrals, and Medicaid admissions. Directed operations for 2 communities, overseeing 100+ residents, 60+ employees, regulatory compliance, and daily financial performance. Managed $5M+ operating budget, reducing expenses by 12% and exceeding NOI goals by 8% through effective cost management.

Executive Director - Integrated Real Estate Group

(2023-09)

• Increased occupancy from 82% to 96% across 2 senior living communities through strategic sales, referrals, and Medicaid admissions.
• Directed operations for 2 communities, overseeing 100+ residents, 60+ employees, regulatory compliance, and daily financial performance.
• Managed $5M+ operating budget, reducing expenses by 12% and exceeding NOI goals by 8% through effective cost management.
• Hired, coached, and developed 25+ employees and 8 department leaders, improving retention by 20% and strengthening team performance.
• Increased Medicaid revenue by 25% while reducing accounts receivable by 30% through improved admissions, collections, and financial oversight using Yardi, and Aline.

Regional Operations Manager - MeBe

(2021-09 - 2023-09)

• Led regional oversight for 3 behavioral health clinics, ensuring consistent, compliant, and efficient clinical and administrative operations aligned with enterprise standards.
• Lead, mentor, and support clinic leaders and operations managers, fostering accountability, engagement, and high-performance culture across geographically dispersed teams.
• Drive performance across 5+ KPIs and act on key operational metrics including utilization, center capacity, staffing, and patient growth, implementing process improvements to enhance productivity and service delivery.
• Direct cross-functional initiatives with Clinical, HR, Finance, IT, and centralized operations teams to execute initiatives within a highly matrixed organizational structure.
• Ensure adherence to HIPAA, payer requirements, and state regulations, while maintaining high standards of patient and family experience.

Sr Operations Manager - Action Behavior Centers - ABA Therapy for Autistic Children

(2018-01 - 2021-09)

• Directed operations for a high-volume ABA therapy clinic, managing a multidisciplinary workforce of 75+ clinical and administrative staff.
• Led the successful launch and ramp-up of a new clinic, achieving full patient capacity within seven months through optimized intake, scheduling, and staffing workflows.
• Mentored and developed 7 clinical leaders, providing structured coaching, performance management, and conflict resolution to strengthen leadership capability and clinical alignment.
• Collaborated with Regional COOs, Market Leaders, and shared services teams to ensure local execution aligned with enterprise KPIs, access goals, and financial targets.
• Drove process improvement initiatives that improved staff retention, operational efficiency, and utilization through workflow redesign and accountability structures.

Bachelor of Science - Administration of Justice - Texas Southern University