Olivia Torres

Administrative professional with 5+ years of experience in office operations, payroll, bookkeeping, financial reconciliation, and customer service. Skilled in QuickBooks and accurate records management.

Administrative Assistant - Quality Stone LLC

(2019-07)

• Manage high-volume corporate communications and executive correspondence with discretion
• Prepare and edit business documents, formal reports, and sensitive internal communications
• Process payroll and corporate bookkeeping in QuickBooks while supporting clients, partners, and vendors

Customer Service / Sales Associate (Key Holder) - Grandfather Mountain

(2017-05 - 2019-04)

• Delivered tailored customer service to a diverse international clientele
• Earned promotion to Key Holder for operational reliability, consistency, and floor leadership
• Processed high-volume transactions, completed daily financial reconciliations, and performed opening and closing procedures

Bachelor of Science - Criminal Justice - Appalachian State University