Omid Manon
Bike Delivery Rider
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About
Results-driven Operations and Technical Support Specialist with over a decade of experience across data management, healthcare scheduling, warehouse logistics, and IT field operations. Proven track record of optimizing workflows, ensuring strict data compliance (HIPAA), and maintaining high performance—including a 98% on-time delivery rate in fast-paced logistics environments. Adept at navigating proprietary PBM systems, enterprise CRMs, and database architectures while delivering excellent client rapport and rapid problem de-escalation.
Certified in Google IT Support, Zendesk Customer Service, and recently Hubspot Digital Marketing Certification, combining advanced data integrity skills (52 WPM / 98% accuracy) with inclusive, adaptable leadership.
Experience
Bike Delivery Rider | DoorDash
May 2026 – Present | Los Angeles, CA
- Leveraged 30 years of grocery knowledge to rapidly navigate stores, evaluate produce quality, and fulfill orders.
- Maintained a 98% on-time delivery rate by navigating dense urban traffic using optimal routing.
- Consistently exceeded daily delivery targets and maximized hourly earnings via efficient order management.
- Resolved order mutations, poor weather, and road closures dynamically to ensure zero delivery delays.
March 2023 – May 2026 | Remote
- Managed high-volume multi-line phone systems to schedule clinical appointments based on priority.
- Monitored VA referrals, registered new patients, updated demographics, and verified documentation to prevent claim delays.
- Handled sensitive medical records in strict compliance with federal HIPAA guidelines.
- Managed pharmacy refill requests and coordinated with providers to expedite prescription renewal approvals.
- Facilitated seamless, accurate data entry for prescription transfers between pharmacies to ensure zero gaps in therapy.
September 2022 – August 2023 | San Antonio, TX
- Managed end-to-end warehouse logistics for high-volume retail inventory across major platforms (Walmart, Target, Home Depot).
- Built and maintained real-time digital inventory tracking systems using Google Workspace, eliminating data discrepancies.
- Spearheaded returns workflows by inspecting, troubleshooting, and refurbishing customer returns to recover resale revenue.
- Streamlined warehouse layouts and established receiving protocols to accelerate stock processing times.
November 2017 – September 2022 | Remote
- Delivered 24/7 technical assistance to clinicians and patients regarding ActiV.A.C.™ and V.A.C.® Ulta Therapy Units.
- Diagnosed complex hardware, battery, and system alerts over phone, email, and web channels.
- Managed digital wound care portal access, platform onboarding, and technical escalations.
- Processed and verified time-sensitive medical rental orders while adhering to strict healthcare compliance guidelines.
- Logged inquiries and device histories in enterprise CRM databases to ensure clear regulatory data trails.
June 2016 – January 2020 | San Antonio, TX
- Delivered on-site technical support, configuration, and optimization for home and business networks, routers, and smart devices.
- Resolved complex hardware and software issues across diverse consumer electronics and operating systems.
- Translated technical solutions clearly to non-technical users to ensure seamless device onboarding.
August 2013 – December 2022 | San Antonio, TX
- Recruited, trained, and managed a seasonal team of 15+ associates in a fast-paced retail environment.
- Supervised opening/closing procedures, cash handling, safe drops, and security protocols.
- Resolved customer escalations quickly to ensure positive experiences and repeat business.
Education
Education
- High School Diploma | Robert E. Lee High School (San Antonio, TX)
- Google IT Support Professional Certificate – Google / Coursera
- Zendesk Customer Service Professional Certificate – Zendesk
- IT Project & Strategy Program – LinkedIn Learning
- Inclusive Leadership & Culture Certification – LinkedIn Learning
- The Recreational UAS Safety Test (TRUST) – Pilot Institute
- Digital Marketing - Hubspot Academy
