Orenella Francis

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing digital strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformation leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Private Care Home Health Aide - Car. David Blum

(2026-02)

• Provide assistance with daily living activities, including personal hygiene, meal preparation, housekeeping, and transportation.
• Support individuals in participating in community activities and building relationships.
• Ensure the health and safety of the individuals you support, including medication administration and seeking emergency medical care when necessary.

Direct Support Professional (Delta T-Group, Temp Staff) - Center For Family Support

(2025-02)

• Provide assistance with daily living activities, including personal hygiene, meal preparation, housekeeping, and transportation.
• Advocate for the individuals you support, encouraging them to communicate their needs and choices.
• Support individuals in participating in community activities and building relationships.
• Ensure the health and safety of the individuals you support, including medication administration and seeking emergency medical care when necessary.

Office Assistant - Solid Rock Print

(2025-10 - 2026-01)

• Answer phones, greet visitors, and direct inquiries.
• Manage incoming and outgoing mail, emails, and other correspondence.
• Take accurate messages and forward communications to the appropriate staff.
• Organize and maintain organized filing systems and records.
• Perform data entry and maintain databases with accurate and up-to-date information.
• Schedule meetings, appointments, and travel arrangements.
• Support the preparation of reports, presentations, and other documents.
• Support with printing and preparation of documents for clients.

Direct Support Professional (Delta T-Group, Temp Staff) - Jawonio Day Habilitation

(2025-07 - 2025-09)

• Community Involvement: Accompanying individuals to appointments, outings, and recreational activities.
• Behavioral Support: Implementing behavior plans, teaching coping strategies, and promoting positive behaviors.
• Advocacy: Supporting individuals to communicate their needs and make
• Maintain accurate records of daily activities and progress towards goals.
• Work collaboratively with other staff members, families, and professionals to ensure comprehensive support.

Customer Service Representative - Azaaki LLC

(2024-11 - 2024-02)

• Reviews open invoices to identify delinquent accounts.
• Initiates collection calls.
• Researches account discrepancies.
• Communicates collection results/problems with national Account Managers.
• Take complete ownership of managing information to various associates regarding correct billing and customer satisfaction on accounts.
• Makes applicable notes in system as to any pertinent collection activity or customer contact. Other duties as assigned.

Cashier - Brother's Produce

(2024-04 - 2024-10)

• Handle Cash
• Operate Cash Register
• Provide Customer Service
• Issue refunds and resolve issues

Account Executive - Toucan Group Jamaica

(2023-10 - 2024-03)

• Respond to all customer/ client comments/ queries.
• Monitor trends in digital media, trends and applications and appropriately applied that knowledge to increasing the use of multimedia.
• Manage social media accounts, along with content creation

Digital Strategist - Elevate Media Group

(2021-07 - 2022-12)

• Develop post, content on monthly basis with reports (schedules, photo and video shoots & animation with assistance from 3rd party supplies or in-house team members).
• Respond to all customer/ client comments/ queries.
• Monitor trends in digital media, trends and applications and appropriately applied that knowledge to increasing the use of multimedia.

Social Media & Account Executive - Marketing Plus

(2019-06 - 2020-04)

Support implementation to the Company's Social Media Strategy internally and for our clients, developing brand awareness and generating sales leads.

• Develop post, content on monthly basis with reports (schedules, photo and video shoots & animation with assistance from 3rd party supplies or in-house team members).
• Respond to all customer/ client comments/ queries.
• Monitor trends in digital media, trends and applications and appropriately applied that knowledge to increasing the use of multimedia.
• Train other other Digital Media Executives and interns to cover events live, post/create content and increase their knowledge in the area of digital media while at the company.

Digital Media Executive - Esirom

(2018-10 - 2019-10)

• Support implementation to the Company's Social Media Strategy internally and for our clients, developing brand awareness and generating sales leads.
• Develop post, content on monthly basis with reports (schedules, photo and video shoots & animation with assistance from 3rd party supplies or in-house team members).
• Respond to all customer/ client comments/ queries.
• Train other other Digital Media Executives and interns to cover events live, post/create content and increase their knowledge in the area of digital media while at the company.
• Monitor trends in digital media, trends and applications and appropriately applied that knowledge to increasing the use of multimedia.

Bachelor's - Integrated Marketing Communications - University of the West Indies (2012-09 - 2014-06)

School Leaving Certificate - CAPE - Belair High School (2012-09 - 2014-06)

School Leaving Certificate - Troy High School (2008-09 - 2012-06)