Oussama Lamaankache
HR Assistant - CC docs
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About
The Call Center Doctors are call center specialists who have been building call centres cumulatively of over 50 years. The Call Center Doctors have created a one-stop call center build-out solution combined with all support at integrations as a one-stop-shop for your business under your umbrella that will:
Increased Client Conversion
Increased LTC
Reduced Your Lead Costs
Reduced Your Appointment Costs
Give Impeccable Reporting
And Impeccable Hiring and Agent Performance
Experience
While occupying two positions with two different contracts with the world’s most known cultural and education organization « British Council » (as IELTS supervisor, and Customer Service Assitant) I co-founded with my wife our own business project (as Auto-entrepreneurs) called L.O. Shopping in September 2018. We deliver Items across borders, sell / buy / resell products overseas, provide information about trips and planning –including hotel reservations and aerport pickups- , and facilitate students’ registrations in English universities.
Master of Business Administration - Project Management field student with Cardiff University United Kingdom - SIST Moroccan Campus Rabat
Coordinator ,Cummunity Service Program, American Cultural Association ( Lead a team of volunteers/invigilators to plane and manage charity projects, fundrising concerts, personal developement conferences…) 2011 - 2016
Administrative Assistant – American Language Center, Rabat ( Student Registrations, Placement Testings, Finance and Accounting) 2013 – 2016
English Teacher (Public speaking classes, competencies based interviews, international exams’ preparations), Scolaria 2013 - 2014
English Teacher (Collectif classes, one-to-one classes), Heitec Morocco 2012-2013
Vice President, AIESEC Rabat 2015 - 2014
Head of Programs, AIECEC Local Committee Hassan 2014 - 2013
Manager of Incoming Cultural Exchange, AIESEC Rabat 2013 - 2012
Member of AIESEC Developement Academy Project 2012 - 2011
Education
Master of Business Administration - Project Management field student with Cardiff University United Kingdom - SIST Moroccan Campus Rabat
