Pat Ferdig

MASTER OF CUSTOMER-CENTRIC STRATEGIES THAT DRIVE OPERATIONAL EXCELLENCE, SCALE AND CUSTOMER LED GROWTH IN STARTUP, HYPERGROWTH AND TURNAROUND COMPANIES.

A builder known for creating, executing, and leading innovative customer experiences that deliver positive outcomes. Adept at gaining consensus around broad scale change regardless of complexity, resource constraints or competing priorities. Excels in dynamic, demanding environments while remaining pragmatic and focused. Blends deep subject matter expertise, strategic thinking, with authentic, humanistic approach. High level of emotional intelligence, grit, and willingness to roll up my sleeves that empowers and motivates teams to delivers results. Profound sense of integrity, empathy, and ego free.

Throughout my entire career, I have created, executed and managed customer- centric programs that resulted in significant value for my customers, my teams, and the company. While my resume dives deeper into my qualifications, here are just a few accomplishments that highlight my ability to make a significant impact.

• Improved NRR from 78% to 104% in 12 months.
• Drove a 43% improvement in Customer Satisfaction, 54 pt. increase in Net Promoter Scores and 41% jump in Customer Effort.
• Scaled operations by 9x while simultaneously reducing costs by 21% during 70% YoY growth.
• Increased Lifetime Value (LTV) by 21.5%.
• Built and led programs / services generating over $14M in ARR and > $5M in annual Professional Services revenue.

What is my secret sauce? It’s not rocket science. It is simply a relentless focus on what matters, deep understanding of the “what, why and how” of the customer experience, ability to build high-performing teams, exceptional problem solving and a keen ability to create customer-centric cultures that balance the needs of the customer and the business.

University of South Dakota

Business Administration