Patrice McMurray

Dynamic and detail-oriented professional with a strong ability to navigate and manage data across multiple systems and platforms with speed, accuracy, and efficiency. Known for exceptional organizational skills and a proven record of optimizing workflows and enhancing operational processes. Skilled at independently identifying priorities, resolving complex issues, and ensuring seamless execution of daily responsibilities.

Highly regarded for delivering outstanding customer service and dependable administrative support in fast-paced, high-demand environments.

medical billing specialist - FUSION - Remote

(2025-04)

• Claim Preparation & Submission – Accurately prepare, review, and submit electronic and paper insurance claims through designated billing platforms. Ensure all claims are appropriately coded (ICD-10, CPT, HCPCS) and fully compliant with payer-specific requirements to support timely reimbursement.
• Insurance Verification – Conduct thorough verification of patient insurance coverage and eligibility prior to services. Document co-pays, deductibles, prior authorizations, and benefit limitations to support accurate billing and patient communication.
• Payment Posting – Efficiently post insurance and patient payments to the correct accounts. Reconcile daily deposits and maintain accurate account balances to support revenue integrity.
• Accounts Receivable Follow-Up – Manage follow-up on outstanding, denied, or underpaid claims. Initiate resubmissions, corrections, and appeals to resolve discrepancies and secure proper payment from payers.
• Patient Billing & Support – Prepare patient statements and address billing inquiries with professionalism and clarity. Establish payment arrangements when appropriate and oversee recovery of overdue balances.
• Compliance & Documentation – Maintain strong working knowledge of payer policies, HIPAA guidelines, and all relevant regulatory requirements. Ensure precise documentation of all billing activities within patient records to support compliance and audit readiness.
• Cross-Functional Collaboration – Partner with providers, coders, insurance representatives, and internal departments to resolve billing issues and ensure the accuracy of patient accounts. Foster clear communication to streamline the revenue cycle.
• Reporting & Analysis – Generate and interpret billing and accounts receivable reports to track key revenue cycle metrics. Identify trends, variances, and improvement opportunities to support operational efficiency.

Surgical Scheduler/Patient Account Specialist

(2019-10 - 2024-03)

• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups.
• Prepare the facility by ensuring that necessary equipment is scheduled and in the correct room and by continually maintaining surgical inventory.
• Schedules all emergencies and add-on surgeries, patient appointments, surgeries, and administer appointment reminders to patients.
• Schedule emergency and add-on surgeries.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Manage all surgical documents, gather, and input patient information, and enter all post-surgery data while ensuring that all pre-surgery paperwork is completed in time for the patient's appointment.
• Oversee incoming and outgoing phone calls and emails and assist with management at the front desk as well.
• Strong knowledge of clinical maturity, hospital operations, and community resources.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Verifies insurance prior to patient's arrival, to include "Add On's and Direct Admits".
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due.
• Ensures all required forms are placed in designated areas of the patient's chart.
• Daily preparation of charts for next day's surgeries within the required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date).
• Preparation of medical consents for each chart prepared.
• Labeling necessary documents and adding physician orders.
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections, along with OSHA and HIPAA regulations.

TITLE ORDER SPECIALIST - ROSENBERG & ASSOCIATES, LLC - 4340 EAST WEST HIGHWAY #600 BETHESDA, MD 20814

(2016-06 - 2019-10)

• Process open settlement files.
• Independently conducts research for files.
• Knowledgeable user of the Government's office and network environment, including but not limited to, word processing, databases, spreadsheets, imaging, and telecommunications systems.
• Obtains and review necessary documentation for settlements.
• Perform indexing for legal records and provide updates to all parties on status of settlement.
• Perform quality check related to review of documents for accuracy.
• Performs typing assignments.
• Reviews all Title Abstract and Chain of Title, and outstanding Title issues.
• Enter data on-line to case files and other databases; proofreading, editing, correcting OCR'd text files.
• Schedules settlement with all parties and mobile closer.
• Perform and maintain electronic inventory tracking.
• Performs documents distribution and control (electronically and/or physically).
• Prepare all documents for settlements, and Title commitments.
• Assemble/disassemble documents as required.
• Prepares documents for barcoding, bates, stamping image scanning; performs other document collection related activities, including document screening, and labeling of files to be scanned.

CUSTOMER ADVOCATE - RIGHTTIME MEDICAL CARE - 2225 DEFENSE HIGHWAY CROFTON, MD 21114

(2018-01 - 2019-02)

• Handle calls from new and existing patients and other customers regarding variety of requests.
• Facilitated outbound calls that provided customer service feedback on their experience.
• Maintained and improved quality results by adhering to standards and guidelines recommended to improved procedures.
• Assisted with required reporting as directed by management. Assisted CRC with documenting emergency room transfers when needed and ensure established guidelines were met.
• Monitored the availability of appointments times and notifying management if times fall outside the established range.

CUSTOMER RELATION REPRESENTATIVE - UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE - ADELPHI, MD 20782

(2015-08 - 2017-12)

• Provided instruction and guidance in operation and procedures to the team and procedures for the team while coordinating work priorities, plans, and schedules.
• Facilitated the implementation and administer clerical policies and procedures for the team.
• Coordinated quality control and recommended changes to work methods or technology to improve quality, service, and increase productivity.
• Assisted in communication of issues across team.
• Work well within a team.
• Participate in quality assurance processes/programs/initiatives as requested.

ADMINISTRATIVE ASSISTANT - EVENTS CHICK - Savage, MD 20763

(2008)

ADMINISTRATIVE ASSISTANT - LAW OFFICES OF ALEXANDER & ASSOCIATES - Washington, DC 20002

(2006 - 2008)

Trinity University