Patricia Drury

Experienced Personal Injury Case Manager with over five years of combined legal experience managing complex injury claims from intake through settlement. Skilled in client advocacy, insurance negotiations, medical record analysis, demand preparation, and case strategy. Proven ability to manage high-volume caseloads while delivering exceptional client service and favorable outcomes.

Personal Injury Case Manager at LONATI LAW FIRM (2023-10 – Present)

• Manage a full-cycle personal injury caseload of approximately 80–100+ active cases, overseeing each matter from intake through settlement and final disbursement.
• Conduct detailed client intake interviews, investigate claims, gather facts, and develop case strategies in coordination with attorneys.
• Serve as the primary point of contact for clients, providing regular case updates, treatment guidance, and compassionate client advocacy throughout the life of the claim.
• Coordinate medical treatment by communicating with healthcare providers, monitoring treatment progress, and ensuring documentation supports claimed injuries.
• Draft comprehensive settlement demand packages, Letters of Representation, requests for policy information, and other legal correspondence.
• Obtain and analyze medical records, billing statements, wage documentation, insurance policies, liens, and other supporting evidence necessary for claim evaluation.
• Negotiate bodily injury claims with insurance adjusters within attorney-established settlement authority, advocating for favorable outcomes for clients and the firm.
• Manage financial aspects of cases, including settlement calculations, lien resolution, medical bill verification, and disbursement preparation.
• Maintain initiative-taking communication with insurance carriers, medical providers, clients, lienholders, and opposing parties to ensure timely progression of each case.
• Utilize Filevine case management software to manage case workflows, deadlines, task management, document organization, and client communications.
• Maintain accurate electronic and physical case files while ensuring compliance with firm procedures and legal deadlines.
• Consistently meet key performance metrics, including timely client outreach, efficient collection of medical records and bills, and prompt preparation of settlement demands.
• Assist with prospective client intake by evaluating potential claims, gathering preliminary facts, and professionally representing the firm during initial consultations.
• Demonstrate strong problem-solving, organizational, and decision-making skills while managing multiple priorities in a fast-paced personal injury environment.

General Manager-in-Training/Office Assistant at SAULAT ENTERPRISES (HARDEE'S) (2014-10 – 2015-11)

• Managed and trained a team of 30-40 employees, overseeing their scheduling, performance, and development.
• Oversaw ordering from MBM for food, paper, and beverage purchases, managing four weekly deliveries from vendors.
• Managed day-to-day tactical and long-term strategic activities within the business, ensuring smooth operations and alignment with company goals.
• Implemented loss prevention procedures, including cash control and security measures, and made timely bank deposits.
• Recruited, trained, scheduled, coached, and disciplined crew members to maintain a high-performing team.
• Utilized Excel to create sales/labor spreadsheets for nine restaurants, providing accurate data for analysis and decision-making.
• Managed accounts receivable and payable using QuickBooks, handling vendor payments, overhead bills, employee checks, and paid outs.
• Negotiated contracts with vendors to meet business needs and optimize terms and pricing and ensure smooth day-to-day operations and address any operational challenges.
• Created a comprehensive How-To manual outlining daily work procedures for all new office staff, improving efficiency and onboarding process.

Legal Assistant at KILLIAN & BOYD, PC (2008-02 – 2010-02)

• Provided direct support to two attorneys, managing a diverse range of tasks throughout the entire litigation process, from initial consultation to trial phase.
• Coordinated and executed multifaceted office functions, including client communication, managing medical treatment for clients, negotiating with insurance companies, drafting demands, analyzing medical records, and preparing letters and magistrate claims.
• Served as liaison between attorneys, clients, healthcare providers, insurance carriers, laws firms and government agencies, ensuring effective communication and collaboration.
• Assisted attorneys in the preparation of cases, conducting thorough research, organizing case files, and drafting legal documents.
• Managed client intake process, ensuring accurate and comprehensive collection of information necessary for case assessment and preparation.
• Organized and maintained case files, ensuring all documents and correspondence were properly filed and easily accessible.
• Assisted with trial preparation, including organizing exhibits, coordinating witness interviews, and preparing trial notebooks.
• Utilized legal case management software to track case progress, deadlines, and important milestones.
• Maintained strict confidentiality and adhered to ethical standards in handling sensitive client information.
• Collaborated with attorneys to develop case strategies and identify potential legal issues.
• Assisted in scheduling and managing attorney calendars, coordinating meetings, depositions, and court appearances.

High School Diploma – CABRILLO HIGH SCHOOL (2000-06)

Bachelor of Science in Criminal Justice – KENNESAW STATE UNIVERSITY (2026-10)