Patrick Donovan

I am currently working as a talent acquisition consultant. Before my current position, I was a professional rugby player.

Talent Acquisition Consultant- Lumicity, Houston, TX/Remote Jun 2022 - Present • Promptly corresponded with applicants and coordinated and conducted interviews.

• Sourced and screened candidates for recruiting roles and worked with hiring managers to coordinate interviews, offers and onboarding.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
• Completed talent acquisition and management for 8 internal placements.

Professional Rugby

Player- Houston Sabercats, Houston, TX Jan 2021 - Jun 2022 • Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.

• Worked with coaches and trainers to understand and implement improvement strategies.
• Managed time effectively while traveling for games, attending practice, working part-time jobs, and going to school.
• Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.

Sales

Associate- Orangetheory Fitness, Pearland, TX Feb 2021 - Jun 2022 • Prepared merchandise for sales floor by pricing or tagging.

• Engaged with customers to build rapport and loyalty.
• Maintained records related to sales, returns and inventory availability.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Field

Representative- BDS Marketing LLC, Houston, TX Sep 2020 - Jan 2022 • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Traveled up to 50 miles per day to visit customer locations.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Followed up on sales orders through intake of orders, manufacturing of product and shipment and delivery.

Guest Experience

Associate- Cheyenne Mountain Zoo, Colorado Springs, CO Jan 2020 - Aug 2020 • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

• Handled POS system at admissions and giraffe feeding counters • Operated Sky Ride lift • Drove and assisted zoo guests on assistance cart to easily get around the grounds Dispatcher- Peak 1 Express, Avon, CO May 2019 - Aug 2019 • Handled incoming calls and emails from customers regarding issues with deliveries.
• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
• Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
• Inspected work output and processes for adherence to standards and specifications.

Arcade

Attendant-Family Entertainment Group LLC., Colorado Springs, CO May 2017-Jun 2018 • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.

• Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
• Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
• Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.

Master of Business Administration (M.B.A.) - Business Administration Sep 2021 - Sep 2023 (Expected) Colorado State University Global, Denver, CO Bachelor of Science (B.S.) - Business Administration Aug 2015 - Dec 2019 Lindenwood University, Belleville, IL Double majored with a B.S in Business Administration and a B.A. in Marketing