Patrick Gormley

Infrastructure automation engineer with 29+ years in IT and 8+ years automating a 3,000+ server enterprise middleware environment (IBM MQ, IIB/ACE, APIC) on Linux, AIX, and Windows, on-premises and in Azure.

Designed

Ansible provisioning pipelines integrated with Jenkins and ServiceNow that cut deployment time 60%. Built 100+ self-service tools and a role-based web portal that let non-infrastructure teams run approved automation safely. Uses Python, PowerShell, and JavaScript daily and applies agentic AI (Claude Code) to automation and self-healing workflows. ITIL v3 Foundation certified.

Manager, Systems Engineering (Individual Contributor, no direct reports) at Aetna, a CVS Health Company (2022-01 – 2026-09)

• Designed enterprise CI/CD provisioning pipelines integrating Ansible, Jenkins, and ServiceNow, cutting deployment time 60% and eliminating manual deployment steps.
• Automated configuration management across 3,000+ servers using reusable Ansible roles, dynamic inventories, and Ansible Vault, standardizing builds enterprise-wide.
• Engineered Ansible Tower / Ansible Automation Platform job templates and workflows, triggered from ServiceNow and run through Jenkins and GitHub Actions, for idempotent middleware deployments.
• Built a self-service web portal with its own APIs that let non-infrastructure teams run approved Ansible jobs under per-group permissions, integrated with ServiceNow, Jenkins, Active Directory, and Splunk.
• Led a cross-functional Agile team across middleware, security, and infrastructure delivering Infrastructure as Code for IBM MQ, IIB/ACE, and APIC environments.
• Developed Ansible playbooks and roles for multiple infrastructure-domain teams beyond the middleware group.
• Introduced Claude Code for automation and front-end development; building custom AI skills and agents for self-healing infrastructure services and AI-assisted CI/CD and IaC tooling.

Senior System Engineer at Aetna, a CVS Health Company (2018-01 – 2022-01)

• Automated fix-pack upgrades, reducing per-server upgrade time from about 30 minutes to about 2 minutes (roughly 93%).
• Developed a library of web-based automation tools: IIB health dashboards, backup monitoring, SSL/TLS certificate inventory and expiration tracking, execution group restart and failover utilities, and inventory/metrics dashboards, reducing manual workload and errors.
• Built self-service overnight-support tools to start and stop multiple execution groups on the team's internal tooling platform.
• Administered and troubleshot APIC and IIB middleware; automated upgrades and routine tasks across multiple hosts with Ansible and custom PHP tools.

Senior IT Architect at Freescale Semiconductor (formerly Motorola Semiconductor Products Sector) (2002-12 – 2017-12)

• Administered 200+ internal web applications across IIS, Apache, Tomcat, JBoss, ColdFusion, PHP, Perl, and mod_owa.
• Implemented auto-remediation for service restoration using Nagios, Splunk / Splunk ITSI, and ServiceNow ServiceWatch.
• Architected, implemented, and supported global enterprise IT solutions in a 24x7 support rotation.
• Built web-based automation and accessibility tools and developed ColdFusion applications for the team.
• Administered MySQL databases, SharePoint Online (Office 365), and Yammer.
• Selected for Freescale's Technical Talent Program; served on the Application Monitoring Center of Excellence and as Early Warning Monitoring & Detection Champion.

Web Site Administrator, Performance Support Systems at Motorola Inc., Semiconductor Products Sector (1997-09 – 2002-03)

• Administered websites, designed databases, and automated tasks through web server and database integration.

Final Manufacturing Associate and Manufacturing Specialist at Motorola (1994 – 1997)

Earlier roles.

coursework – DeVry University