Manager, Systems Engineering (Individual Contributor, no direct reports) at Aetna, a CVS Health Company (2022-01 – 2026-09)
- Designed enterprise CI/CD provisioning pipelines integrating Ansible, Jenkins, and ServiceNow, cutting deployment time 60% and eliminating manual deployment steps.
- Automated configuration management across 3,000+ servers using reusable Ansible roles, dynamic inventories, and Ansible Vault, standardizing builds enterprise-wide.
- Engineered Ansible Tower / Ansible Automation Platform job templates and workflows, triggered from ServiceNow and run through Jenkins and GitHub Actions, for idempotent middleware deployments.
- Built a self-service web portal with its own APIs that let non-infrastructure teams run approved Ansible jobs under per-group permissions, integrated with ServiceNow, Jenkins, Active Directory, and Splunk.
- Led a cross-functional Agile team across middleware, security, and infrastructure delivering Infrastructure as Code for IBM MQ, IIB/ACE, and APIC environments.
- Developed Ansible playbooks and roles for multiple infrastructure-domain teams beyond the middleware group.
- Introduced Claude Code for automation and front-end development; building custom AI skills and agents for self-healing infrastructure services and AI-assisted CI/CD and IaC tooling.
Senior System Engineer at Aetna, a CVS Health Company (2018-01 – 2022-01)
- Automated fix-pack upgrades, reducing per-server upgrade time from about 30 minutes to about 2 minutes (roughly 93%).
- Developed a library of web-based automation tools: IIB health dashboards, backup monitoring, SSL/TLS certificate inventory and expiration tracking, execution group restart and failover utilities, and inventory/metrics dashboards, reducing manual workload and errors.
- Built self-service overnight-support tools to start and stop multiple execution groups on the team's internal tooling platform.
- Administered and troubleshot APIC and IIB middleware; automated upgrades and routine tasks across multiple hosts with Ansible and custom PHP tools.
Senior IT Architect at Freescale Semiconductor (formerly Motorola Semiconductor Products Sector) (2002-12 – 2017-12)
- Administered 200+ internal web applications across IIS, Apache, Tomcat, JBoss, ColdFusion, PHP, Perl, and mod_owa.
- Implemented auto-remediation for service restoration using Nagios, Splunk / Splunk ITSI, and ServiceNow ServiceWatch.
- Architected, implemented, and supported global enterprise IT solutions in a 24x7 support rotation.
- Built web-based automation and accessibility tools and developed ColdFusion applications for the team.
- Administered MySQL databases, SharePoint Online (Office 365), and Yammer.
- Selected for Freescale's Technical Talent Program; served on the Application Monitoring Center of Excellence and as Early Warning Monitoring & Detection Champion.
Web Site Administrator, Performance Support Systems at Motorola Inc., Semiconductor Products Sector (1997-09 – 2002-03)
- Administered websites, designed databases, and automated tasks through web server and database integration.
Final Manufacturing Associate and Manufacturing Specialist at Motorola (1994 – 1997)
Earlier roles.
