Michael E

Results-driven Senior IT Systems Engineer with over 20 years of experience in cross-platform IT administration, cloud services, and automation. Expertise in macOS and Windows environments, specializing in JAMF, Intune, Microsoft 365, Azure, and Active Directory. Proven track record in optimizing IT systems, enhancing security, and streamlining onboarding/offboarding processes.

Adept at troubleshooting complex issues, implementing automation scripts, and delivering exceptional customer service. Recognized with multiple Employee of the Quarter awards for technical excellence and client satisfaction.

Senior IT Systems Engineer at Gradient AI (2023-05 – 2025-07)

Senior IT Systems Engineer managing endpoint management, cloud services, security infrastructure, and automation initiatives.

• Administered JAMF and Intune for endpoint management, streamlining device provisioning and reducing onboarding time by 25%.
• Configured and maintained SSO solutions using Azure AD and Okta, enhancing security and user access efficiency.
• Developed Bash and PowerShell scripts to automate repetitive tasks, saving an average of 10 hours per week in administrative overhead.
• Led incident management and troubleshooting, resolving 95% of critical issues within SLA timeframes.
• Managed Microsoft 365 and Azure cloud services, ensuring seamless integration and compliance across SaaS applications.
• Received Outstanding Owl Award for Employee of the Quarter (May 2023) for exceptional system optimization and user support.

Senior IT Support Specialist at Liaison International (2014-04 – 2023-05)

Senior IT Support Specialist managing Active Directory, hardware/software deployments, and Exchange/Office 365 services for large engineering organization.

• Administered Active Directory for an engineering organizational unit, managing user access, file shares, and network subnets for 1500+ users.
• Planned and executed hardware/software deployments, completing 10+ projects (6 months) with zero downtime during rollouts.
• Managed Exchange and Office 365, including user accounts, distribution lists, and antispam policies, reducing email-related incidents by 45%.
• Provided user training and documentation, improving adoption of new IT systems by 30%.
• Earned URock Award for Employee of the Quarter (August 2014) for outstanding IT Support and project delivery.

IT Specialist at Best Teks (2010 – 2014)

IT Specialist providing technical support and system maintenance for large client base.

• Supported and maintained computer systems, hardware, and peripherals for 3000+ clients, achieving 90% first-call resolution rate.
• Troubleshot and repaired Windows and macOS systems, implementing effective diagnostics thus reducing average repair time by 50%.
• Provided mobile direction and resolved advanced computer issues, improving user productivity.

Azure Administration Essential Training macOS Sequoia Essential Training

Windows 11 for IT Support: Advanced Troubleshooting