Brandon Myles

Technology professional with 10+ years across enterprise IT support, software troubleshooting, QA, and Python automation. Develops automated testing frameworks and CI/CD checks for state government applications. Earlier experience includes LAN connectivity, DNS/DHCP troubleshooting, Ethernet cabling, Active Directory, and firewall settings.

Built and operates a production Python/FastAPI SaaS application. Seeking infrastructure automation, network automation, cloud engineering, and DevOps opportunities.

Software Tester 1 (QA Automation / SDET responsibilities) at Tennessee Secretary of State (2024-12 – Present)

• Built and maintain a Python, Pytest, and Playwright framework with 300+ automated tests across three state applications, validating UI workflows and API integrations.
• Integrated automated tests into twice-daily CI/CD runs, managing environment-specific settings and authentication for unattended execution.
• Reduced regression testing from approximately one week of manual work to a 90-minute automated run; investigate failures and collaborate with developers on fixes.
• Automated Microsoft SSO test flows and improved reliability by replacing fixed delays with condition-based polling.

QA Analyst at Ever.Ag (2021-08 – 2024-10)

Progressed through three roles: Support Specialist → Senior Support Specialist → QA Analyst

• Created and maintained 100+ test cases for enterprise web and mobile applications; tested releases and documented defects in Azure DevOps.
• Used SQL and PostgreSQL to investigate application data, integrations, and workflow issues.

Senior Support Specialist at Ever.Ag (2018-11 – 2021-08)

Progressed through three roles: Support Specialist → Senior Support Specialist → QA Analyst

• Served as escalation point for complex enterprise support issues, investigating application behavior, user access, and system configuration; coordinated root-cause investigation with developers and product teams.
• Handled technical escalations across customer sites, documented troubleshooting steps and resolutions, and worked across support and engineering to restore expected service.

Support Specialist at Ever.Ag (2016-11 – 2018-11)

Progressed through three roles: Support Specialist → Senior Support Specialist → QA Analyst

• Supported live point-of-sale and enterprise application environments; troubleshot user access and system issues affecting customers at multiple locations.
• Administered Windows Active Directory accounts and security groups, and configured firewall settings to support customer access and application connectivity.

Help Desk Coordinator at Santa Rosa Consulting (2015-09 – 2016-10)

• Troubleshot office LAN connectivity, DNS/DHCP issues, network cabling, and workstation access for local and remote employees.
• Made and tested Ethernet cables; maintained laptop deployment images, Windows Server 2012 test servers, and Office 365 accounts.

IT Help Desk Agent at Apex / Dell (Boeing account) (2014-12 – 2015-09)

• Supported Boeing employees with Windows, Citrix, Active Directory, network connectivity, DNS/DHCP-related access problems, and Ethernet cabling.
• Made and tested network cables and investigated office network connectivity issues.

Hardware Testing Lead at Alorica / HP (2010-08 – 2013-09)

• Led refurbished hardware testing operations and inventory quality controls.

degrees in Sports Administration and Liberal Studies – Middle Tennessee State University (2013)