Patrick Milius

8+ years of experience delivering innovative software and ERP solutions across industries, consistently driving project success.

Skilled in transforming operational inefficiencies into streamlined workflows and ensuring the alignment of business and technical teams. Proven ability to exceed expectations, boost system adoption, and improve resource utilization, delivering sustainable value under budget and on time.

Senior Project Manager, SPRINGBROOK SOFTWARE – Piedmont, OK April 2022–Present

Steer end-to-end project management efforts, from developing and implementing standard operating procedures to enhancing the onboarding process. Coordinate resources, oversee kickoff meetings to define roles and expectations, and maintain consistent client communication throughout the project lifecycle—ensuring clear scope definition and on-time delivery of all key deliverables.

• Manage end-to-end implementation projects, ensuring timely delivery within scope and budget.
• Serve as the primary point of contact during implementation, maintaining clear communication and managing client expectations.
• Collaborate with clients to identify goals, technical requirements, and operational workflows.
• Translate client needs into actionable implementation plans.
• Work with internal teams to configure, test, and deploy tailored solutions.
• Ensure functionality meets client needs and drives user satisfaction.
• Identify potential challenges and proactively address risks to minimize project impact.
• Provide clients with training, documentation, and resources for effective solution adoption.
• Partner with sales, product, engineering, and support teams to align implementation efforts with business and client objectives.
• Gather client feedback to refine implementation processes, enhance satisfaction, and improve product offerings.
• Ensure a seamless transition to support teams.
• Maintain client relationships during the initial post-launch period to address any concerns.

Logistics Operations Manager, FEDEX GROUND – Loveland, CO April 2014–April 2022

Led a team of 75+ drivers, delivering training and guidance to enhance operational efficiency while guaranteeing full compliance with company policies and federal regulations. Managed logistics of over 500 daily package shipments, leveraging data-driven strategies to reduce errors and streamline processes—fostering a collaborative, results-focused work environment through clear communication and leadership.

• Adheres to all procedures outlined in CalArk’s Policy Manuals, Department Standard Operating Procedures, FMCSA regulations,

DOT, and OSHA requirements.

• Ensures full compliance with transportation-related regulations across multiple states, including hours of service.
• Researches, analyzes, designs, and implements methods to enhance logistical efficiency and optimize equipment utilization.
• Evaluates processes such as delivery methods, service performance, and carrier options.
• Uses financial models to assess cost-effectiveness and efficiency while ensuring compliance with government regulations.
• Designs actionable solutions based on research and analysis.
• Develops action plans to leverage strengths and achieve operational objectives.
• Implements directives, standardizes procedures, and oversees staff training.
• Establishes performance metrics to monitor and ensure goal achievement.
• Maximizes revenue opportunities while controlling operational costs.
• Prepares and delivers formal presentations on performance, strategy, and financial impact.
• Manages supervisors, logistics specialists, driver managers, and customer service personnel.
• Conducts performance evaluations, resolves staff issues, and leads conferences, seminars, and meetings.
• Motivates staff to support both drivers and customers effectively.
• Ensures all orders are dispatched and delivered on time, meeting customer expectations.
• In case of delays, communicates revised ETAs to customers proactively.
• Works closely with other department heads to align logistics operations with business goals and customer needs.

Colorado State University bachelors of science in project management