Proven Leader
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Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of procurement processes, customer service, and Information technology sectors.
Investigated any complaints, addressed all departments concerned, and responded to guests with an appropriate explanation and apology. Oversaw the general upkeep of all areas around the hotel and the personal safety of guests and staff. Responsible for maintaining a constant, visible physical presence in public areas. Coordinate with Front Office and Club Floor on VIP arrivals, walk-ins, groups, and guests with special requests, relocating guests during full house situations.
Responsible for the utilization of the grandmaster and emergency keys while on duty. Investigated all guest and employees accidents and report the circumstances to management. Charged during an emergency until the General Manager and Resident Manager arrive. Directly supervised the Front Office department.
Bachelors in Computer Science and, Masters in Theology.
