Patrick Thigpen

Food service professional with strong foundation in kitchen management and food preparation. Known for reliability and flexibility in dynamic environments. Excellent team collaboration skills and results-driven mindset, ensuring consistent service quality and customer satisfaction.

Instacart Shopper and Driver at Instacart (2019-03 – Present)

• Delivered groceries to an average of 15–20 customers daily, consistently meeting delivery windows and achieving a 98% on-time delivery rate.
• Maintained a 4.9/5.0 customer satisfaction rating over 500+ completed orders by promptly addressing customer requests and ensuring accurate order fulfillment.
• Managed up to 10 concurrent orders during peak hours, optimizing delivery routes to increase efficiency and reduce delivery times by 20%.
• Resolved customer issues with a 95% first-contact resolution rate, enhancing customer loyalty and repeat business.
• Achieved a 15% increase in tips by providing exceptional service, including proactive communication and thoughtful product substitutions.

Meat Department Sanitation Associate at Trace Staffing (2020-06 – 2021-08)

• Maintained high standards of cleanliness and sanitation in food preparation areas, ensuring compliance with health and safety regulations—experience directly applicable to kitchen environments.
• Used commercial-grade cleaning chemicals and tools to deep-clean meat processing areas, demonstrating knowledge of safe handling practices and cross-contamination prevention.
• Worked efficiently with a teammate to complete full-scale sanitation procedures within a strict 8-hour window, highlighting strong time management and teamwork skills.
• Adhered to food safety standards (e.g., OSHA, HACCP), minimizing contamination risks and promoting a safe, hygienic workspace.
• Developed a keen eye for detail by thoroughly inspecting and sanitizing food contact surfaces and equipment, skills directly transferable to food prep and line cooking.
• Communicated with supervisors and staff to coordinate cleaning schedules without interrupting meat production, showing strong collaboration and workplace awareness.
• Regularly handled waste disposal and chemical storage according to regulatory protocols, maintaining a safe kitchen-adjacent environment.

Culinary Specialist at United States Army (2013-08 – 2017-07)

• Managed inventory and procurement of food supplies, maintaining accurate records and ensuring timely replenishment to support uninterrupted meal services.
• Operated and maintained field kitchen equipment, including Mobile Kitchen Trailers (MKT), ensuring functionality and compliance with safety regulations.
• Implemented food safety protocols, conducting regular inspections to uphold hygiene standards and prevent foodborne illnesses among personnel.
• Trained 4 food service personnel, fostering teamwork and ensuring consistent food preparation and service quality.
• Fostered strong relationships with local vendors leading to more cost-effective purchasing agreements.
• Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.

High School Diploma in Automotive Technician – El Paso Community College (2025-05)