Instacart Shopper and Driver at Instacart (2019-03 – Present)
- Delivered groceries to an average of 15–20 customers daily, consistently meeting delivery windows and achieving a 98% on-time delivery rate.
- Maintained a 4.9/5.0 customer satisfaction rating over 500+ completed orders by promptly addressing customer requests and ensuring accurate order fulfillment.
- Managed up to 10 concurrent orders during peak hours, optimizing delivery routes to increase efficiency and reduce delivery times by 20%.
- Resolved customer issues with a 95% first-contact resolution rate, enhancing customer loyalty and repeat business.
- Achieved a 15% increase in tips by providing exceptional service, including proactive communication and thoughtful product substitutions.
Meat Department Sanitation Associate at Trace Staffing (2020-06 – 2021-08)
- Maintained high standards of cleanliness and sanitation in food preparation areas, ensuring compliance with health and safety regulations—experience directly applicable to kitchen environments.
- Used commercial-grade cleaning chemicals and tools to deep-clean meat processing areas, demonstrating knowledge of safe handling practices and cross-contamination prevention.
- Worked efficiently with a teammate to complete full-scale sanitation procedures within a strict 8-hour window, highlighting strong time management and teamwork skills.
- Adhered to food safety standards (e.g., OSHA, HACCP), minimizing contamination risks and promoting a safe, hygienic workspace.
- Developed a keen eye for detail by thoroughly inspecting and sanitizing food contact surfaces and equipment, skills directly transferable to food prep and line cooking.
- Communicated with supervisors and staff to coordinate cleaning schedules without interrupting meat production, showing strong collaboration and workplace awareness.
- Regularly handled waste disposal and chemical storage according to regulatory protocols, maintaining a safe kitchen-adjacent environment.
Culinary Specialist at United States Army (2013-08 – 2017-07)
- Managed inventory and procurement of food supplies, maintaining accurate records and ensuring timely replenishment to support uninterrupted meal services.
- Operated and maintained field kitchen equipment, including Mobile Kitchen Trailers (MKT), ensuring functionality and compliance with safety regulations.
- Implemented food safety protocols, conducting regular inspections to uphold hygiene standards and prevent foodborne illnesses among personnel.
- Trained 4 food service personnel, fostering teamwork and ensuring consistent food preparation and service quality.
- Fostered strong relationships with local vendors leading to more cost-effective purchasing agreements.
- Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.
