Paul Thelwell

A keen, conscientious, hardworking, and reliable person. I am a good timekeeper and possess good communication skills. I get on with people and can work well either on my own or as part of a team. I can adapt to any environment and can use my skills to contribute positively to any work situation.

I am determined to see things through and have a positive and enthusiastic approach. I am always willing to accept new challenges and set myself high and demanding personal goals. I strive to fulfil my potential and self-develop.

I am very open-minded and am always looking for new ways or methods to improve things. I possess excellent co-ordination and planning skills.

Pest Control Technician at City fm Pest control (2025-03 – Present)

Pest Control Technician at O'connor pest control (2023-10 – 2025-02)

Pest Control Technician at Ecolab Pest Control (2023-02 – 2023-10)

Pest Control Technician at Rentokil Pest Control (2008-02 – 2023-02)

I am responsible for conducting pest control treatments on commercial & residential properties within a designated geographical area.

• Offer a solution to a variety of pest control issues including Commensal Rodents, flying, and crawling insects and birds.
• Follow the BPCA, and COSHH guidelines & must be obeyed at all times.
• Building and maintaining strong customer relationships with existing clients across the business
• Completing daily paperwork and records
• To comply with all guidance, health and safety procedures and legislation
• Inspect customer premises on a routine schedule and report on status of premises on levels of pest infestation.
• Organise and undertake a program of treatments using pesticides to control target pests.
• To seek and set up new pest control contracts and identify additional sales opportunities.
• To ensure the care and maintenance of any equipment, vehicle, and materials
• Undertake proofing works and bird netting/spiking.
• To participate in the Out of Normal Working Hours duty Rota.

Yard Supervisor at Build Centre, Trafford Park (2006-10 – 2008-02)

I am responsible for the induction, training, supervision and co-ordination of all yard staff and drivers, ensuring quality service to the customer. I also ensure adequate resources are provided to meet customer requirements and sales targets. Working within this key customerfacing role I provide a contact point for customer and staff queries.

I am responsible for serving our customers, completing all necessary paperwork, and making sure they are satisfied with the goods they buy and the service they receive.

• Ensuring yard staff put away stock.
• Ensuring that the yard is kept clean and tidy to comply with the health and safety requirements.
• Keeping all equipment clean and ensuring services are up to date.
• Carrying out minor repairs on the equipment.
• Dealing with customer complaints and taking ownership of requests
• Ensuring all vehicles are loaded and all worksheets are completed within company procedures.

Trade Counter Supervisor at Build Centre, Trafford Park (2004-01 – 2006-10)

Providing cover to the manager leading a team of seven. Ensuring the completion of all necessary work and the prompt resolution of any problems. Maximising and securing every sale opportunity. Proactively supervising members of staff to achieve service levels that exceed customer expectations.

• Provide training to all new starters.
• Ensuring that a stock check is completed every day.
• Ensuring that all monies have been cashed up correctly and balance against the cash report.
• Acting as a point of contact for staff arranging holidays etc.
• Ensuring all necessary documentation is completed to company guidelines.

Trade Counter / Office at Build Centre, Trafford Park (2003-03 – 2004-01)

Working in a team environment in large building merchants, providing an effective and efficient customer service for all enquiries and purchase orders. Providing a contact point for customers who need advice on materials that they may need.

• Accurately processing orders and ensuring customers satisfaction
• Complete a stock check every day for changes to prices and to monitor and maintain stock levels.
• Cashing up every night.
• Delivering a responsive, consistent, and high-quality service using accurate information
• Approaching everything from the customer's point of view. Being quick to respond and take ownership in resolving the customer's issues.
• Planning and prioritising own workload

Quality Assurance Assistant at Canadian Pizza (2002-01 – 2003-03)

Working as part of a small team ensuring that the line ran in accordance with the health and safety regulations. Challenging current operating practises and driving forward continuous improvement in order to support operational excellence.

• Ensuring the meeting of all quality control needs.
• Preventing delays in the production line process
• Ensuring all machines were cleaned and that any faults on machines were reported to the line supervisor.
• Carrying out minor repairs on the production line
• Complying with Health and Safety regulations escalating and concerns to a line supervisor.
• Conducting routine quality assurance tasks for both low and high risk production environments.
• Looking for ways to deliver improvements and make a difference to the quality of the working environment and the product that leaves the site

GCSE