Paul Tokarczyk

Dynamic and Results-Driven Financial Services Executive and an accomplished strategic financial leader with expertise in Retail, Consumer Lending, Mortgage, and Credit Card end-to-end in an organization. I'm driven and self-motivated, building teams and financial solutions with experience in various institution sizes and staffing levels. Expertise leading teams in sales, branch operations, product and process management, credit risk, loan operations, and portfolio management, including collections, loss mitigation, and asset disposition.

Adept in analyzing customer feedback, NPS, ENPS, and team feedback to create solutions and technology to improve experience and performance. Proven ability to increase performance and profitability with a detailed focus on P&L management. Recognized as an exceptionally effective leader with demonstrated skill in coaching, developing talent, managing change, and successfully navigating obstacles.

Dynamic and Results-Driven Financial Services Executive and an accomplished strategic financial leader with expertise in Retail, Consumer Lending, Mortgage, and Credit Card end-to-end in an organization. I'm driven and self-motivated, building teams and financial solutions with experience in various institution sizes and staffing levels. Expertise leading teams in sales, branch operations, product and process management, credit risk, loan operations, and portfolio management, including collections, loss mitigation, and asset disposition.

Adept in analyzing customer feedback, NPS, ENPS, and team feedback to create solutions and technology to improve experience and performance. Proven ability to increase performance and profitability with a detailed focus on P&L management. Recognized as an exceptionally effective leader with demonstrated skill in coaching, developing talent, managing change, and successfully navigating obstacles.

Core Competencies include:

Strategic Planning and Tactical Deployment | Leadership, Coaching, Mentoring, and Developing Talent | Customer Experience | Managing Cross-Functional Teams | Risk Management | Compliance and Audit | Underwriting and Credit Approval |Product Management and Development |Portfolio Management | Business Case | CRM | Lead Generation | Agile Management | KPI Management | Microsoft Office | Tableau | SQL | Marketing | Vendor Management | NPS and ENPS

EDUCATION AND PROFESSIONAL DEVELOPMENT

• Bachelor of Science (BS), Accounting, Western Governors University
• Stonier Graduate School of Banking and Wharton Leadership Program - ABA Stonier School, University of Pennsylvania
• Digital Marketing Certification
• TCF Leadership Program: One-on-one mentoring by TCF Bank President, Skill Development, and participatory access to several internal bank committees for learning purposes.
• Forum Certified Consultative Selling Skills Leader and Coach, The Forum Corporation (now Korn Ferry)