Pauline Martinez
A dedicated and reliable professional with strong customer service skills, committed to creating positive experiences and supporting team success.
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About
An optimistic and motivated individual, enthusiastic about helping people. Hard working and confident with an ability to find solutions to problems. I have experience in many different fields of work, but I am suitable for many roles due to my ability to learn, interact, adapt, and work with others.
Experienced Teacher
Aide with 8+ years of elementary education with ability to work and focus on special needs students with children of all ages, grades, and skill levels.
Experience
Teacher Aide Per-Diem at Board of Education (2017-09 – Present)
Work one-on-one and in small groups with children with special educational needs to support their learning and development.
- Work one-on-one and in small groups with children with special educational needs, including autism and ADHD, to support their learning and development.
- Assist classroom teachers in implementing behavior management strategies to maintain student focus and classroom order.
- Supervise students in the classroom, cafeteria, playground and other areas to ensure safety and adherence to school rules.
- Maintain organization and cleanliness of the classroom to create a conclusive learning environment.
- Assist in the preparation of instructional materials.
Seasonal Sales Associate at Macy's Department Store (2019-09 – 2020-02)
Provided customer service and merchandise management in retail environment.
- Guided customers in locating desired merchandise, enhancing shopping experience.
- Organized shelves and display areas to improve customer browsing experience.
- Restocked shelves and bins with latest merchandise to ensure product availability.
Bank Teller/Part-Time at Haven Savings Bank (2015-01 – 2017-05)
Processed client transactions and provided banking services.
- Processed daily clients transactions, ensuring accuracy and compliance for deposits, withdrawals, money transfers, loan payments, and cashier's checks.
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
- Addressed client inquiries and concerns regarding accounts and bank products, providing tailored solutions to enhance customer satisfaction.
Court Clerk/Temp at Superior Court of NJ (2008-12 – 2014-11)
Managed legal documents and court operations.
- Prepared and managed legal documents and facilitated communication while overseeing courthouse mail processing to ensure timely delivery.
- Organized court filings and monitored cases to maintain accurate records and support court operations.
- Provided friendly customer service to the general public, understood needs, resolved issues, answered questions, and assisted attorneys, litigants, and law enforcement personnel with forms and applications.
Education
B.S. in Business Administration – Bloomfield College (1990-05)
