Pearl Hosman

Thrive in a fast pace high volume environment Ensure the overall guest experience exceeds expectations, always anticipating guests' needs. Understand and respond knowledgeably to questions about the restaurant and menu.

Cashier/Front of House/Certified Trainer/Store Support at Small Cheval Logan Square (2023-12 – Present)

• Thrive in a fast pace high volume environment
• Ensure the overall guest experience exceeds expectations, always anticipating guests' needs.
• Understand and respond knowledgeably to questions about the restaurant and menu.
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Learn and convey the rotating menu of cocktails and beers and properly make and serve the beverages to customers.
• Ensure all Steps of Service are completed for each guest, including placing the order, delivering food and beverage, and checking in throughout the meal.
• Proficiently operate all necessary tools and equipment, including the POS system, Small Cheval Guest App, and Small Cheval Gift Cards.
• Prepare cocktails, draft beers, and ice cream products for guests according to the Hogsalt Recipe Index.
• Assist with prep & general store organization (cutting garnishes, preparing sauces, restocking dry goods) as needed.
• Assist with maintaining store cleanliness (washing & sanitizing dishes, countertops, tables, removing and replacing garbages).

Usher at Broadway In Chicago (2021-01 – 2023-12)

• Demonstrated a positive customer service attitude to patrons during their entire time in the theater.
• Helped assist patrons with anything they need or direct them to someone else who could better help them.
• Watch over Patrons to help maintain a safe and enjoyable experience for all.
• Come up with solutions to problems when working in a fast-paced environment.
• Scan tickets of Patrons and give accurate directions on where to go.

Deckhand at Shoreline Sightseeing (2023-07 – 2023-09)

• Perform light maintenance and vessel housekeeping.
• Show seamanship skills including line-handling and docking procedures.
• Conduct engine room systems checks.
• Know assigned security procedures and protocols.
• Oversee Passenger safety including crowd control and passenger boarding. He or she must be able to assist the senior deckhand in emergency situations

Designer/Front of House at Floral Gardens (2019-01 – 2021-12)

• Maintained a respectful and welcoming environment for customers to collaborate with.
• Represented the company well by maintaining cleanliness and presentation of the shop.
• Made sure all parties and events ran smoothly while maintaining the satisfaction of the customers and clients.

Bachelor of Arts in Music – Columbia College Chicago (2024-05)