Penny Hatfield

Processed transactions accurately and efficiently, handling cash, credit, and check payments to support daily operations. Managed customer interactions with professionalism, resolving inquiries and issues to ensure a positive shopping experience. Maintained accurate cash drawer balances, performed end-of-day cash reconciliations, and prepared deposits.

Cashier - Goodwill - Nicholasville Ky

(2026-06)

• Processed transactions accurately and efficiently, handling cash, credit, and check payments to support daily operations.
• Managed customer interactions with professionalism, resolving inquiries and issues to ensure a positive shopping experience.
• Maintained accurate cash drawer balances, performed end-of-day cash reconciliations, and prepared deposits.
• Trained new cashier staff on point-of-sale system use, customer service protocols, and store policies.
• Implemented loss prevention strategies at the point of sale, reducing cash handling errors and shrinkage.
• Analyzed daily sales reports and customer flow to recommend improvements in staffing and operational procedures.
• Coordinated with management to schedule shifts and allocate resources based on peak business hours.
• Assisted in inventory management tasks, ensuring accurate stock levels and timely replenishment.

Kitchen supervisor - Bullitt co jail - Shepherdsville KY

(2024-01 - 2026-05)

• Supervised daily kitchen operations to ensure food quality and safety standards were consistently met.
• Managed a team of kitchen staff, providing training, scheduling, and performance evaluations.
• Coordinated with inventory and suppliers to maintain adequate stock levels and reduce waste.
• Implemented kitchen safety protocols, reducing workplace accidents by 15%.
• Collaborated with management to develop and refine menu offerings based on customer feedback.
• Developed and enforced kitchen protocols to improve efficiency and reduce food preparation time by 20%.
• Implemented inventory tracking system that minimized ingredient spoilage and lowered food costs by 10%.
• Conducted regular staff meetings to communicate goals, address concerns, and foster a collaborative work environment.
• Monitored compliance with health regulations and maintained cleanliness standards in the kitchen area.
• Enhanced team skill development through targeted coaching and conflict resolution strategies.
• Directed daily kitchen workflows to optimize staff productivity and ensure timely food delivery.

Manager - Freddys Custard - Lexington KY

(2019-12 - 2020-03)

• Led and supervised a team of kitchen staff, ensuring high standards of food quality and safety compliance.
• Developed and implemented shift schedules to optimize labor efficiency and meet operational demands.
• Resolved customer complaints and inquiries promptly to maintain high levels of customer satisfaction.
• Managed inventory levels and coordinated with suppliers to ensure timely replenishment of stock.
• Conducted training sessions for new employees to enhance skills and improve service delivery.
• Monitored daily sales and cash handling processes to ensure accuracy and prevent losses.
• Implemented kitchen safety protocols, resulting in a 15% reduction in workplace accidents and improved staff compliance.
• Developed and enforced operational procedures that increased kitchen efficiency, reducing food preparation time by 20%.
• Implemented an inventory tracking system that minimized ingredient spoilage and lowered food costs by 10%.
• Developed strategic business plans and implemented process improvements resulting in increased productivity and cost savings.
• Led performance management initiatives including goal setting, coaching, and professional development to enhance team capabilities and drive business growth.
• Directed and motivated cross-functional teams to achieve organizational goals and improve overall operational efficiency in a fast-paced environment.
• Directed daily operations and coordinated cross-departmental teams to achieve performance targets and enhance customer satisfaction.
• Implemented management strategies to optimize resource allocation, improve staff productivity, and increase operational efficiency.
• Coordinated daily operations and collaborated with management to optimize staff scheduling and resource allocation in fast-paced retail and kitchen environments.
• Developed tailored training programs and mentorship initiatives for new employees resulting in improved team performance and adherence to company standards.
• Supervised cashiers and kitchen staff to maintain consistent service quality and operational standards across shifts.
• Facilitated communication between front-of-house and kitchen teams to streamline workflow and improve customer service efficiency.
• Monitored and adjusted operational budgets to ensure cost-effective resource management and maximize profitability.

EVS - Crothall Healthcare UK Hospital - Lexington KY

(2018-03 - 2019-11)

• Managed daily operations and ensured compliance with health and safety regulations in the EVS department.
• Supervised and trained EVS staff to maintain high standards of cleanliness and efficiency.
• Implemented scheduling and workflow processes to optimize EVS team productivity in healthcare settings.
• Coordinated with nursing and clinical staff to align EVS services with patient care needs.
• Monitored inventory and ordered supplies to support EVS operations within budget constraints.
• Led quality improvement initiatives to enhance environmental services and patient satisfaction in medical facilities.
• Developed and enforced standard operating procedures for environmental services to improve cleaning consistency and safety.
• Conducted regular audits and inspections to ensure adherence to cleanliness protocols and regulatory standards.
• Collaborated with cross-functional teams to plan and execute special environmental projects, enhancing facility appearance and hygiene.
• Developed and implemented a comprehensive EVS staff training program that improved cleaning efficiency and reduced staff turnover.
• Developed a mentorship program within the EVS department to enhance employee skills and foster career growth opportunities.

Manager - Ruler Foods - Cynthianna Ky

(2014-08 - 2018-02)

• Led a team of kitchen staff to improve efficiency and reduce food preparation times by 20%.
• Developed and implemented staff training programs to enhance customer service and operational standards.
• Managed daily cash handling and ensured accuracy in all financial transactions as a cashier.
• Coordinated scheduling and workflow to optimize staff productivity and customer satisfaction.
• Monitored inventory levels and collaborated with suppliers to maintain adequate stock and reduce waste.
• Resolved customer complaints professionally to maintain a positive reputation and build customer loyalty.
• Collaborated with upper management to plan and execute promotional events, increasing customer engagement and sales.
• Analyzed customer feedback and implemented process improvements to enhance overall dining experience.
• Directed daily operations to ensure efficient workflow and adherence to company policies.
• Coached and mentored kitchen staff to enhance leadership skills and promote career growth opportunities.

High school diploma - Bryan Station Senior (1988-08 - 1991-05) Lexington ky

College - Maysvile community college (2013-08 - 2014-01) Cynthiana Ky