Perpetual Annan

Compassionate Mental Health Social Worker and Business Analyst with experience in child welfare, mental health case management, and system improvement. Strengths include crisis intervention, therapy facilitation, and the development of tailored treatment plans. Proven ability to bridge program needs and technology systems to support service delivery, compliance, and equity.

Business Analyst (Child Welfare) at Krasan Consulting (2024-11 – Present)

• Liaison between child welfare stakeholders and technology teams
• Develop user stories, process maps, workflow diagrams (SACWIS/CCWIS)
• Conduct gap analyses; recommend enhancements for service delivery and compliance
• Align systems with federal/state mandates (CCWIS, AFCARS, IV-E)
• Tools: Jira, Confluence, Visio, Microsoft Office Suite

Senior Mental Health Social Worker at Hennepin County (TAYA) (2022-10 – Present)

• Provide case management for youth in the juvenile legal system
• Coordinate treatment, housing, vocational, educational, and medical referrals
• Conduct diagnostic assessments, develop treatment plans with youth
• Collaborate with treatment teams, families, and community partners

Lead Crisis Advocate/Case Manager at Cornerstone (2015-10 – 2022-11)

• Conducted counseling sessions for domestic violence survivors and created safety plans
• Managed client caseloads and provided emotional support during crisis situations
• Delivered referrals, training, and advocacy in court for clients seeking legal protections
• Supervised staff and helpline operations while ensuring 24/7 support for crisis needs
• Led onboarding and training for new advocates and improved internal processes

Child Protection Investigator at Hennepin County (2020-09 – 2022-10)

• Investigated child abuse and neglect reports and coordinated protective services
• Assessed safety risks and developed case plans to stabilize families
• Worked with law enforcement, attorneys, and court systems to protect vulnerable children
• Documented investigations thoroughly and testified in court proceedings

Child Protection Ongoing Worker (Internship) at Carver County (2020-08 – 2021-05)

• Conducted home visits and supervised parent-child interactions
• Attended court hearings and executed protective actions when necessary
• Wrote and implemented safety plans and formal case documentation

Guardian Ad Litem (Internship) at Hennepin County (2019-08 – 2020-06)

• Conducted independent investigations for children's legal matters
• Interviewed families and provided recommendations to the court
• Coordinated with legal professionals to advocate for child welfare

Lead Youth Advocate at Passageways (2015-11 – 2018-01)

• Supervised youth in Safe Harbor shelter and created trauma-informed programming
• Facilitated positive youth development activities and managed emergency response
• Built strategic partnerships within Hennepin County and oversaw program staff
• Led support groups, filed protection orders, and supported youth reintegration

Master of Social Work in Children & Families – University of Minnesota (2022-05)

Bachelor of Arts in Individualized Studies, Women & Gender Studies, Child Advocacy Studies – Winona State University (2015-01)