Phillip Musyoka

I am a highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills with a nine-year career in designing, implementing, supporting and troubleshooting secure network infrastructures, and supporting over 450 computers hardware and software issues for AIC KIJABE MISSION HOSPITAL.

Basically, enthusiast IT specialist providing organizations users and customers with technological support.

Career Experience

Network and Infrastructure Officer

AIC Kijabe Hospital 

01/2011 – 09/2019

• Secured, configured, monitored and maintained network systems achieving a record-low network failure rate by implementing proactive maintenance procedures and adopting cutting-edge network management tools. 
• provided technical assistance and support to end-users regarding computer systems, servers, software applications, hardware devices, and network infrastructure. troubleshooting and resolving technical issues that users encounter, either remotely via phone, email, or chat, or in person at the user's location diagnosing hardware and software problems, identifying the root causes of issues, and implementing them like repairs, upgrades, solutions and improvements to restore functionality promptly and efficiently and minimize downtime.
• Developed and executed a comprehensive network security strategy that identified and mitigated significant security risks, safeguarding the hospital against potential data breaches and cyber-attacks. 
• Trained network Intern student engineers, and used teamwork through the department with integrating and testing of new and updated technologies 
• Enhanced network troubleshooting system, and traffic flow, thus confidence in network reliability. 
• Assisted in the installation and maintenance of satellite clinics networks 
• Supported senior technicians in complex network troubleshooting, installation and configuration 
• configured, monitored and maintained network systems and network devices, switches, routers and services, resulting in efficient traffic flow. 
• Designed and implemented, planning of new network solutions projects and documentations and/or improving the efficiency of current networks 
• Played a key role in the design and execution of major network upgrade projects, which increased network capacity and improved data transmission speeds. 

• Associate degree in computer studies.
• Certificate in web development